Oleksandra Bondarchuk
Newark,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Excellent skills in building customer loyalty, value management, and customer relationship. Looking to join an organization that offers an opportunity for career growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner
Euro Pristine Cleaning Service
09.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Provided timely responses to customer inquiries, requests, and complaints.
- Resolved complex issues between customers and internal teams in a timely manner.
- Generated monthly performance reports on key metrics such as sales volume, revenue growth.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Customer Service Representative
Wegmans
04.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Shipping Manager
Ukraine Express
09.2022 - 04.2024
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked production and quality control systems to proactively identify deficiencies.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
Team Lead of Customer Care Department
Smart Ink
07.2022 - 01.2023
- Worked with diverse stakeholders to drive the company strategy agenda
- Accomplished multiple tasks within established timeframes.
- Contact customers to discuss critical issues
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Responded to customer requests for services, products, and company information
CUSTOMER SERVISE REPRESENTATIVE (CSR)
Smart Ink
01.2022 - 07.2022
- Manage tickets (via Zendesk) received, in a prompt and polite manner
- Received and answered email, Facebook Messenger, and postal mail correspondence; established and maintained the firm's social media presence
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions for printer devices
- Boosting new customer NPS scores
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Banking Assistant
Bank
01.2021 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Advised customers about billing, payment processing and support policies and procedures.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Bachelor - Germanic Languages And Literature
Kyiv National University of Trade And Economics
06.2022
Skills
- Customer Relations
- Critical Thinking
- Data Evaluation
- Slack
- Zendesk
- Helpdesk
- Team Development
- CRM Software
- Technical Support
- Listening skills
- Adaptability
- Prioritization
- Paperwork Processing
- Call Management
- Scheduling
- Consultative Sales
Accomplishments
- Supervised team of 13 staff members.
Certification
Zendesk for Customer Service Agents Training Course
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
German
Limited
Timeline
Customer Service Representative
Wegmans
04.2024 - 10.2024
Owner
Euro Pristine Cleaning Service
09.2023 - Current
Shipping Manager
Ukraine Express
09.2022 - 04.2024
Team Lead of Customer Care Department
Smart Ink
07.2022 - 01.2023
CUSTOMER SERVISE REPRESENTATIVE (CSR)
Smart Ink
01.2022 - 07.2022
Banking Assistant
Bank
01.2021 - 05.2021
Bachelor - Germanic Languages And Literature
Kyiv National University of Trade And Economics
Similar Profiles
Shirley NapierShirley Napier
Janitor at Pristine Commercial Cleaning ServiceJanitor at Pristine Commercial Cleaning Service
McKenzie SmithMcKenzie Smith
Customer Service Representative at Pristine Organizing & Cleaning SolutionsCustomer Service Representative at Pristine Organizing & Cleaning Solutions
Rachel BialeckiRachel Bialecki
Operator and Owner at RLB Pristine Cleaning ServicesOperator and Owner at RLB Pristine Cleaning Services