Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oleksandra Kaltashkina

Parrish

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Barbary Beach House
06.2021 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Sales Associate

Shaddow & Fish
07.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Hostess

Margaritaville Beach Hotel
05.2023 - 07.2023
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Customer Service Representative

Raven Pizza & More
09.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Parrish Community High School
Parrish
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Professional telephone demeanor
  • Product knowledge
  • Service upselling
  • Staff education and training

Certification

ServSafe Food Handler Certified

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Customer Service Representative

Raven Pizza & More
09.2024 - 06.2025

Hostess

Margaritaville Beach Hotel
05.2023 - 07.2023

Sales Associate

Shaddow & Fish
07.2022 - 05.2023

Hostess

Barbary Beach House
06.2021 - 08.2021

High School Diploma -

Parrish Community High School

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