Oleksandra Khrapunova
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mermaid Medical Supply
Brooklyn, NY
03.2024 - Current
- Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developing strong relationships with customers by providing personalized assistance and support.
- Organizing, packing, and shipping medical supplies to healthcare facilities in accordance with established guidelines.
- Answering inquiries from internal and external customers concerning product availability, or specifications.
- Demonstrating strong problem-solving skills, resolving issues effectively.
- Processing insurance policy changes and updates accurately and efficiently.
- Educating customers on new insurance products and services relevant to their needs.
Sales and Customer Service Manager
LLC Orion Toys
Odesa
06.2022 - 01.2024
- Executed strategic sales plans to expand customer base and revenue.
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Hostess
Dacha Restaurant
Odesa
10.2020 - 10.2021
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
Education
BBA - Hotel Management
Les Roches - paused due to war
Marbella, SpainSkills
- Time management
- Customer service
- Problem-solving
- Team collaboration
- Microsoft Excel
- Customer relationship management (CRM)
- Sales expertise
- Empathy and patience
- Conflict resolution
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Customer Service Representative
Mermaid Medical Supply
03.2024 - Current
Sales and Customer Service Manager
LLC Orion Toys
06.2022 - 01.2024
Hostess
Dacha Restaurant
10.2020 - 10.2021
BBA - Hotel Management
Les Roches - paused due to war
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