Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Hi, I’m
Olena Tara
Wilton,CT
Summary
Overview
7
years of professional experience
Work History
"Megasport"
Retail Sales Associate
10.2010 - 04.2015
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
"Foxtrot" Ukraine
Retail Sales Assistant
03.2010 - 10.2010
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with locating and choosing merchandise in store departments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Issued receipts and processed refunds, credits or exchanges.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Tracked down hard-to-find merchandise at diverse locations.
Electronics Retailer
Retail Associate
05.2008 - 03.2010
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Mukachevo Commercial CollegeUzhgorod, Ukraine
Associate of Applied Science from Sales And Marketing Education
07.2009
University Overview
Skills
- Product and Service Sales
- Assigning Tasks
- Traffic Calming
- Strategic Selling
- Sales Expertise
- Cash Register Operation
- Suggestive Selling
- Retail Sales
- Retail Store Operations
- Sales Contracts
- Customer Needs Assessment
- Product Merchandising
- Teamwork and Collaboration
- Retail Metrics and Goals
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Retail Sales Associate
"Megasport"
10.2010 - 04.2015
Retail Sales Assistant
"Foxtrot" Ukraine
03.2010 - 10.2010
Retail Associate
Electronics Retailer
05.2008 - 03.2010
Mukachevo Commercial College
Associate of Applied Science from Sales And Marketing Education
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