Olen Bosma

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Administrative assistant to VP of women's clothing company.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
• Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
• Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
• Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.

• Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
• Maintained, organized and stocked teller window areas.
• Performed teller, personal banker and [Type] functions during high-volume business periods to offer expeditious service to customers.
• Educated customers on features and benefits of banking products and services.
• Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
• Balanced teller drawers and ATM cash.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.