Olena Ackerman
Pensacola,FL
Summary
Knowledgeable Manager of Operations with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager of Operations
Olena's Improved Properties
08.2017 - Current
- Managed 5-10 projects simultaneously
- Streamlined operational processes to enhance efficiency and reduce costs.
- Analyzed operational data to identify trends and drive decision-making for resource allocation.
- Oversaw budget planning and forecasting aligning resources with organizational goals.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assistant Director of Maintenance
Premier Island Management Group
04.2023 - 09.2025
- Led maintenance operations, ensuring optimal functionality of facilities and equipment.
- Developed and implemented preventative maintenance programs to enhance operational efficiency.
- Coordinated with contractors for repairs and upgrades, managing timelines and quality standards.
- Monitored budget expenditures, optimizing resource allocation across projects.
- Trained and mentored maintenance staff, fostering a culture of safety and excellence.
- Conducted regular inspections to identify areas for improvement in facility management.
- Collaborated with cross-functional teams to support organizational goals and initiatives.
- Conducted thorough assessments of facility infrastructure to proactively identify potential issues before they escalated into costly repairs or safety hazards.
- Increased employee satisfaction by fostering a positive working environment within the maintenance team through open communication and proactive problem solving.
- Managed 37 hourly employees and 3 salaried Managers
VP of Operations
SERP inc
04.2009 - 07.2017
- Assisted in the grant completion process, provided budget projections, maintained operation records, prepared and submitted the tax return for the non-profit corporation. Organized charity events to receive funds for non-profit projects.
- Managed multiple non-profit projects in both Florida and Alaska
- Managed approximately 50 incoming calls and emails from vendors, customers, and government offices .
Manager of Accounts and Finance
Caribbean Landscaping of NW FL
04.2004 - 06.2017
- Led financial forecasting and budgeting processes to optimize resource allocation.
- Streamlined accounts payable and receivable functions, enhancing cash flow management.
- Implemented cost control measures that improved overall profitability margins.
- Processed payroll for employees and reported payroll taxes for organization.
- Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
- Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
- Supervised a team of 15 employees
Education
Bachelor of Science - Business Administration/Management
Troy University
Troy05.2012
Realtor License -
Real Estate School
Pensacola, FL03.2021
Skills
- Budget management
- Vendor negotiation
- Contract management
- Data analysis
- Preventative maintenance
- Staff training
- Operational efficiency
- Strategic planning
- Customer satisfaction strategies
- Cross-functional collaboration
- Team leadership
- Problem-solving
- Operations management
- Customer service
- Decision-making
- Operations monitoring
- Staff management
- Employee relations and conflict resolution
- Inventory management
- Project management
- Customer relationship management
- Client relationships
- Schedule management
- Project planning and development
- Invoice processing
- Business administration
- Negotiation
Certification
Realtor License
Language
English
Timeline
Assistant Director of Maintenance
Premier Island Management Group
04.2023 - 09.2025
Manager of Operations
Olena's Improved Properties
08.2017 - Current
VP of Operations
SERP inc
04.2009 - 07.2017
Manager of Accounts and Finance
Caribbean Landscaping of NW FL
04.2004 - 06.2017
Bachelor of Science - Business Administration/Management
Troy University
Realtor License -
Real Estate School