Olena Gordillo
Lexington,SC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Administrative Assistant III
SCDMV
Blythewood, SC
01.2020 - Current
- Process transactions using Phoenix including accidents research, record abandoned vehicles and mobile homes, provide vehicle title information as requested.
- Respond daily to routine inquires from customers by mail and through various methods of communications.
- Advise customers on appropriate actions for payment services and required documentation for transactions processing. Resolve customers problems and inquiries through records research.
- Maintain appropriate trucking system to include trucked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
- Review documents for accuracy and compliance. Prepare documents for scanning.
- Attend all required trainings online and in person. Make sure all yearly trainings and certificates are up to date.
- Proficient in office office equipment use. Strong knowledge of Microsoft office products.
Front Desk Agent /Front Desk Night Auditor
Holiday Inn Express Hotel
Columbia, SC
08.2015 - 06.2019
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Posted charges, updated accounts and issued bills to departing guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
Guest Services Supervisor
Koolina Beach Villas & Resorts
Kapolei, HI
02.2012 - 08.2014
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
- Prepared reports related to occupancy rates, revenue generated from guest services.
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Gave accurate directions to hotel and local attractions in-person and via telephone.
- Ran daily room reports for updates and maintained contact with housekeeping on room status.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
- Managed schedules, payroll, and recordkeeping.
Education
Bachelor of Arts - International Economics
Classic Private University
Zaporizhzhye, Ukraine06-2006
Skills
- Report Writing
- Check Processing
- Workflow Optimization
- Research
- Office Administration
- Data Entry
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Administrative Assistant III
SCDMV
01.2020 - Current
Front Desk Agent /Front Desk Night Auditor
Holiday Inn Express Hotel
08.2015 - 06.2019
Guest Services Supervisor
Koolina Beach Villas & Resorts
02.2012 - 08.2014
Bachelor of Arts - International Economics
Classic Private University
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