Olena Matiash
Woodstock,Georgia
Summary
Driven, enthusiastic, motivated and positive Area Sales Manager successful both in Sales and Operations with 13+ years of experience. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business need.
Overview
14
14
years of professional experience
Work History
Community Manager
IWG, Regus, Spaces
11.2023 - Current
- Motivate and train team to create great working environment to ensure customer satisfaction and retention; Managed to increase Client's Satisfaction by 15%;
- Provide value to customers beyond product and service we offer; Managed to increase expansions and upgrades over 30%;
- Build relationships with customers, potential clients, industry professionals and vendors;
- Provide exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Maintain cleanliness and ensure everything is in fine working order and in compliance with standards; Managed to restore 2 business centers.
- Organize client's events to maximize collaboration;
- Create social media posts to promote content for company events, ad campaigns and other marketing initiatives; Generated at least 10 leads per month.
- Attend live events to connect with promising leads and spread brand awareness;
- Responsible for setting and achieving sales objectives, occupancy rates;
- Conduct tours for prospective members, close deals; Center Sales increased by 60%
- Conduct member surveys to gather feedback on various aspects of community, using data to inform future improvements; Google review rate increased from 3.7 into 4.1
- Responsible for Billing accuracy, debt collections and evictions.
- As a part of save team I reach out to terminated clients to win them back.
Area Sales Manager
IWG (International Workspace Group), Regus
02.2018 - 11.2023
- Achieved sales goals via constant searching for potential clients, cold outreach via phone, email and social channels; managed over 50 customer calls per day;
- Responsible for development. Helped to find space and open 3 new locations;
- Worked closely with direct reports on sales results and accurately forecast;
- Was generating leads, closing deals with strong objection handling and communication skills, agreements negotiation. Over 20 deals per month; Managed to sign big client and reached whole country's target myself 3 times;
- Fostered positive team environment, coaching, sharing best practices;
- Built and supported long-lasting partnership with brokers, suppliers and landlords;
- Achieved high level of clients' satisfaction rate via support and exceeding needs;
- Took active part in events and presentations as well as social media, advertising and sharing brand awareness. Generated 3-5 leads each day;
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth
Community Manager
IWG, Regus
12.2014 - 01.2018
- Running business center on day-to-day basis;
- Training, developing and inspired team;
- Hired new team members;
- Responsible for sales and operations of business center;
- Achieved and maintained center sales targets; Managed to increase occupancy of 20%
- Growing and retaining of existing clients through delivering of exceptional customer service, complaints resolution;
- Organized regular community events, fostering sense of belonging among members and promoting networking opportunities;
- Responsible for Billing accuracy, debt collections, payment allocations, evictions;
- Onboarding new clients.
Customer Service Representative
IWG, Regus
07.2011 - 11.2014
- Provided administrative support including delivering mails, courier services, office supplies, organizing of business meetings and other secretarial duties;
- Solved any visitors/clients issues;
- Troubleshooting basic IT and telecom technical issues;
- Contributed to overall revenue by identifying opportunities to upsell and cross sell products and services;
- Provided professional telephone answering;
- Was responsible for billing and collections.
Call Center Representative
TNT (FedEx)
06.2010 - 06.2011
- Professional telephone answering; informing clients about services, upcoming deliveries and other logistic questions. Managed over 100 customer calls per day.
Education
Bachelor's degree in English Translation -
Kyiv National Linguistic University
Kyiv, Ukraine01.2011
Skills
- Customer Service
- Time management
- Sales and Negotiation
- Microsoft Office
- Social Media Marketing
- Motivational Skills
- Customer Billing
- Sales Presentations
- Relationship Building
- Decision-Making
- Customer Complaint Resolution
- Written Communication
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Community Manager
IWG, Regus, Spaces
11.2023 - Current
Area Sales Manager
IWG (International Workspace Group), Regus
02.2018 - 11.2023
Community Manager
IWG, Regus
12.2014 - 01.2018
Customer Service Representative
IWG, Regus
07.2011 - 11.2014
Call Center Representative
TNT (FedEx)
06.2010 - 06.2011
Bachelor's degree in English Translation -
Kyiv National Linguistic University
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