Olena Olson
215 Wilbur AVE. #15,Antioch
Summary
Dynamic and results-driven professional with extensive experience at Thorntons Gas Station, excelling in team leadership and operational efficiency. Proven track record in training development and customer service, enhancing staff performance and satisfaction. Adept at inventory management and conflict resolution, fostering a positive work environment while driving productivity improvements.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Thorntons Gas Station, AM/PM
02.2023 - Current
- Assisted team members in adhering to safety protocols and operational standards.
- Supported training initiatives for new employees, enhancing onboarding experience.
- Monitored inventory levels and assisted with stock replenishment processes.
- Collaborated with management to streamline daily operations and improve efficiency.
- Maintained cleanliness and organization of work areas to ensure operational readiness.
- Implemented feedback from customers to enhance service delivery and satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Trained and mentored staff on best practices for customer service and product handling.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Conducted regular audits of cash handling procedures to maintain accuracy and security.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Assistant Manager
Sallhi Petroleum Chevron
11.2021 - 02.2023
- Coordinated team schedules to optimize workflow and enhance productivity.
- Implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify areas for operational improvement.
- Developed and maintained standard operating procedures for daily tasks.
- Enhanced customer experience by addressing concerns promptly and effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes, improving accuracy and efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Bahallas Petroleum 76 Gas Station
02.2018 - 10.2020
- Streamlined team scheduling to maximize workflow efficiency and boost productivity.
- Designed and executed training programs to enhance staff performance and service quality.
- Evaluated customer feedback to drive operational enhancements.
- Established and refined standard operating procedures to enhance daily task efficiency.
- Trained and mentored new staff on operational procedures and best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Yuerba Buena H.S
San Jose, CASkills
Professional appearance
Certification
f
FOOD HANDLER/ CONVENIENCE STORE
Timeline
Shift Lead
Thorntons Gas Station, AM/PM
02.2023 - Current
Assistant Manager
Sallhi Petroleum Chevron
11.2021 - 02.2023
Assistant Manager
Bahallas Petroleum 76 Gas Station
02.2018 - 10.2020
GED -
Yuerba Buena H.S