Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Olena Ray

Kent,WA

Summary

Organized, independent worker with strong customer services skills. Detail-oriented and able to learn new tasks quickly and effectively looking for an entry level position to grow as a professional. 

Overview

9
9
years of professional experience

Work History

Store Manager

Emish Market LLC
Fife, WA
06.2021 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.

Customer Care Specialist

Nordstrom
Seattle, WA
06.2017
  • Answered order placement calls from customer accounts.
  • Maintained and updated customer account information.
  • Maintained company data records in compliance with rules and regulations.
  • Responded to customer inquiries pertaining to product operation.
  • Notified appropriate departments of product and service failure complaints.
  • Addressed customer queries in coordination with other appropriate departments.

Medical Secretary

Med Point Medical Clinic
Milwaukee, Wisconsin
09.2015 - 07.2016
  • Dealing with enquiries from patients, consultants and other healthcare professionals;
  • Carrying out all clerical support duties including: telephone answering, taking payments, photocopying, typing, filing, posting etc;
  • Provided customer assistance with balance detail and other inquiries;
  • Handled all customer complaints and issues with high professional; courtesy.
  • Entering urgent / routine referrals on patient records;
  • Distributing incoming and outgoing post and information to relevant parties;
  • Chasing unpaid invoices;
  • Assisting in the recruitment of new staff, including training and induction;
  • Keeping track of a doctor's busy diary, organizing travel arrangements, dealing with patients and visitors.

Education

Accounting

Kiev Economic Trade College
2008

Human Resource Management Labour Economics

Kiev Economic Trade University
2013

Human Resources Management

Institute of Management and Psychology
2014

Skills

  • Excellent customer service skills;
  • MS Office package;
  • Basic knowledge of CSS and HTML;
  • Sales force;
  • Detail oriented
  • Good grasp of clerk services procedures and policies;
  • Strong organizational, communication and interpersonal skills;
  • Outstanding proficiency with using personal computers;

Languages

Ukrainian, Russian - native; English - advanced.

References

REFERENCES References available upon request.

Timeline

Store Manager

Emish Market LLC
06.2021 - Current

Customer Care Specialist

Nordstrom
06.2017

Medical Secretary

Med Point Medical Clinic
09.2015 - 07.2016

Accounting

Kiev Economic Trade College

Human Resource Management Labour Economics

Kiev Economic Trade University

Human Resources Management

Institute of Management and Psychology

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Olena Ray