Olena Shaw Nerona

• Responsibility over multiple locations.
• Partner to help executive senior leadership create effective ways to meet organizational metrics.
• Value Based Medicine Metrics: 6 Pilot Care Teams

Patient Satisfaction Access: 84%

Hypertension Control: 86%

Mammograms: 92%

Flu Vaccine Compliance: 94%

Colorectal Screening: 72%

Hemoglobin A1C Less than 9: 55%

Connected Care: 79%

• Partnership with outside entities to promote and help recruitment of medical assistants in staffing crisis.
• Presentations for governing bodies of MA certifications to help assist bringing in students to organization to increase workforce.
• Optimized operational processes using analytics tools to address client-specific metrics. Value Based Medicine.
• Trained and guided team members to maintain high productivity and performance metrics in following areas; Patient Satisfaction, Financial Performance, Quality Care and Operational Efficiencies.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Assisted in recruiting, hiring and training of team members.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Established departmental performance goals and provided feedback for underperforming areas. Value Based Medicine.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Monitored and coordinated workflows to optimize resources.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Projects:

MA Standardization- Key Stakeholder,

Care Team Model Pilot-Value Based Medicine-Data Review-Coding reports-Project Management

Onboarding Competency Tools- Leaders- Key Stakeholder

MA Admin Phone Line Pilot- Consultation and Support

NHA Collaboration-Guest Presenter and Point of Contact

• Responsibility over multiple locations for complete practice operations
• Direct reports- Up to 103 direct reports in this position
• Practice manager of multiple specialties-Family Medicine, Pediatrics, Internal Medicine, Orthopedics, General Surgery, Gastroenterology, and OBGYN
• Finance reports and action planning
• Employee Engagement and drive positive culture
• Involvement in multiple committees to help with clinical best practices
• Committees:

Optimization and Efficiency Project 2.0

BMG Staffing Models

PFCC Steering Committee at Banner Ironwood Facility

Referral Specialist Representative for BMG East

RN Annual Wellness Visits and Implementation

Light Speed Referral-Cerner EHR Improvements

Flu Vaccination Implementation in PCP

Stakeholder for internal Referral Initiative

Stakeholder for MA Career Ladder

• Supervision over three locations with 22 direct reports
• Payroll and Timecard preparation
• Clinical workflow assessment with implementation of new processes
• Billing and Coding experience
• Train front office staff on revenue cycle requirements
• Implement action plans for both Family Practice and Specialty Clinic to increase collections
• Creating and managing physician templates and schedules
• Handling all patient complaints and concerns with proper incident/risk reporting

Committees:

BMG AZ East Quality Measure Data Sub

BMG AZ East Rapid Response Team

• Front office experience to include scheduling, insurance verification, collections, high call volumes, scanning, and patient billing inquiries
• Back-office experience to include patient clinical intake, referrals, vaccinations, injections, venipuncture, patient education, quality controls, EHR documentation, and point of care testing.
• Informal Leader

• Customer service, accounts receivable, inventory, sales, multiple phone line, managing of end of night reconciliation for large deposits.

• Student externship site-Hired
• Front office and back-office experience in 2 offices
• Supervision and training of staff and several students at both locations.