Olena Synko
Rancho Cordova
Summary
Highly organized and detailoriented worker, with a good work ethic and the ability to quickly adapt to new tasks and conditions. Ability to analyze data, develop strategies, and propose solutions to complex problems. Committed to using skills and knowledge to contribute to the success of the team, as well as a commitment to using communication, interpersonal and organizational skills to accomplish tasks.
Overview
13
13
years of professional experience
Work History
Interior Plant Technician
Foliate LLC
10.2019 - Current
- Interior plant technicians install and maintain plants indoor environments.
- Caring for all required plants including watering, pruning and fertilizing plants as needed.
- Help install a variety of landscaping including indoor and outdoor container gardens, wall systems, commercial landscaping and more.
- Assistance in installing holiday decorations, decorating the interior and exterior of buildings.
- Communication and resolution of critical issues with customers.
Technician Of Setting Up Computer Systems
DV-COM LLC
06.2012 - 04.2017
- Communicated with customers and sales representatives to determine service and scheduling needs.
- Educated customers with hands-on demonstrations of equipment and technology.
- Provided technical support for end users via telephone or remote access tools.
- Informed customers of additional products and services to enhance experience and meet monthly sales goals.
- Conferred with customers to determine nature of problems or explain repairs.
- Billed customers for repair work to collect payment.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
Associate in Arts (A.A.) - Management
American River College
Sacramento, CA05.2024
Skills
- Organizational Skills
- Interpersonal Communication
- Time management abilities
- Problem-solving aptitude
- Continuous Improvement
- Teamwork and Collaboration
- Self Motivation
- Project Planning
- Microsoft Office
- Computer Skills
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Interior Plant Technician
Foliate LLC
10.2019 - Current
Technician Of Setting Up Computer Systems
DV-COM LLC
06.2012 - 04.2017
Associate in Arts (A.A.) - Management
American River College
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