Olena Voronova
Los Angeles,CA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with [Number] years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
2
2
years of professional experience
Work History
Roy's Restaurant
OSI Restaurant Partners, LLC
01.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Alforon Restaurant
Alforon Restaurant
06.2022 - 01.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Led and directed team members on effective methods, operations, and procedures
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Corner Bakery
Corner Bakery Cafe
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
High Biasness Consulting School
Kiev Ukraine03.2015
Bachelor of Science - International Low
International Low And Biasness Academy
Kiev Ukraine08.2010
Skills
- Customer Service Best Practices
- Food Plating and Presentation
- Order Delivery Practices
- Hiring and Training
- Food Preparation and Safety
- Full-Service Restaurant Background
Timeline
Roy's Restaurant
OSI Restaurant Partners, LLC
01.2023 - 08.2023
Alforon Restaurant
Alforon Restaurant
06.2022 - 01.2023
Corner Bakery
Corner Bakery Cafe
03.2021 - 09.2021
High School Diploma -
High Biasness Consulting School
Bachelor of Science - International Low
International Low And Biasness Academy
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