Olene Crawford
Lease Crutcher Lewis
Covington,WA
1
Certification
27
years of professional experience
Seasoned Office Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. I'm reliable, hardworking and able to adapt easily to changing job conditions and requirements. My past experiences are sure to be a positive benefit to you and your company.
Work History
Project Coordinator
4 Years 5 Months- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Streamlined communication between stakeholders, enhancing collaboration and project efficiency.
- Managed documentation processes, ensuring compliance with company standards and regulatory requirements.
- Oversaw resource allocation, optimizing utilization across multiple projects simultaneously.
- Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
- Managed project documentation and reporting, enhancing communication between stakeholders.
- Streamlined processes for resource allocation, optimizing team efficiency and productivity.
HR Support
2 Years 3 Months- Maintain personnel records
- Process new or rehire employees
- Processing of personal records
- Handle all incoming sub-contractors
- Maintain work flow through email
- Run attendance reports
- Run Friday reporting’s to unions.
- File personal records
- Keep effective communications with all personal
- General office duties
- Support for HR and Leads
- Data management
- Updating Equifax
- Submitting new hires into E-verify
- Prepare morning report for call ins.
- Submitting job requisitions to clear
- Interview scheduling
- Submitting staffing requests to unions
- Submitting layoffs to all payroll and unions
- Orientation for new hires
- Processing various reports as requested
- Entering in vacation / time off
- Customer Service
- Training New Personnel
- Data entry
- Supported organizational success through effective communication with colleagues and supervisors on daily progress, challenges, and solutions.
- Supported new staff through comprehensive onboarding, accelerating their adaptation to production line work.
Office Manager
5 Years 6 Months- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Met challenging quotas for productivity and accuracy of work.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Received, screened and routed incoming calls.
- Handled all incoming business and client requests for information.
- Maintained computer and physical filing system,ms.
- Shipping and Receiving for multiple sites including Alberta and British Columbia receiving
- Daily check in of orders, correcting errors, reorder of missing or broken materials.
Administration Officer
12 Years 6 Months- Cultivated and deepened relationships with customers by providing exceptional service.
- Produced detailed reports using Terminix software
- Ordered all office supplies including ink cartridges, toner, and paper.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Managed digital databases and physical file systems.
- Indexed, cataloged and stored physical records.
- Prepared cash/check deposits and made bank deposits.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Assisted senior administrative professionals with daily work tasks.
- Greeted customers and visitors in-person and via telephone calls.
- Served as corporate liaison between the finance, IT and marketing departments.
- Input all documents into the records management system.
Counselor Assistant
2 Years 3 Months- Performed duties as a liaison between the counselor, client and creditors to ensure smooth processes.
- Coordinated daily cash reconciliation at a high-volume location.
- Contacted creditors to obtain key information regarding clients benefits and to submit documentation for accounts.
- Executed customer transactions, including client payments, posting payments and batched daily deposits.
- Maintained friendly and professional customer interactions.
- Entering and updating client records.
- Answered telephone inquiries on credit counseling including making appointments with a counselor.
- Provided support during credit counseling sessions, ensuring client comfort and engagement.
- Developed and maintained comprehensive documentation of client interactions and progress.
- Ensured a safe and welcoming environment for clients by maintaining strict confidentiality protocols and adhering to ethical guidelines.
- Developed rapport with clients from diverse backgrounds by demonstrating empathy, understanding, and non-judgmental support throughout the counseling process.
- Assessed client financial situation and explored background through one-on-one interview process.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
Education
GED
Certificate of completion
Skills
Work well in a team and or independently
Friendly nature
Excellent multi-tasking ability
Clear oral/written communication
Relationship building
Organizational skills
Deadline driven
Documentation and control
Clerical support
Credit and collections
Team building
Data management
Certification
- Licensed Notary - 05/20225-Current
Timeline
Project Coordinator
Lease Crutcher Lewis
02.2022 - 07.2026Read More
HR Support
HRS, Vigor Industrial
10.2019 - 01.2022Read More
Office Manager
Contractors Wardrobe Inc.
02.2013 - 08.2018Read More
Administration Officer
Terminix
07.2000 - 01.2013Read More
Counselor Assistant
Consumer Credit Counseling
04.1999 - 07.2001Read More
BCTI
Certificate of completion
Read More
Cascadia Community College
GED
Read More