Dynamic insurance agency owner with a proven track record at Farmers Insurance, excelling in client retention and regulatory compliance. Leveraged financial management and exceptional customer service to enhance satisfaction and loyalty. Developed tailored insurance policies and implemented strategic growth initiatives, driving revenue and expanding market presence.
Hi, I’m
Olenia Renee Barrow
Greenwood,AR
Summary
Overview
31
years of professional experience
Work History
Farmers Insurance
Insurance Agency Owner
10.2016 - Current
Job overview
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
Renee Barrow Insurance, Inc.
Independent Insurance Agency Owner
07.2001 - 10.2016
Job overview
- Established partnerships with other financial service providers to offer comprehensive solutions for clients'' diverse needs.
- Implemented innovative technology solutions to optimize business processes, improve client communications, and increase staff productivity.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Richard Hodo Insurance
Customer Service Representative
03.1994 - 07.2001
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Cedarville High SchoolCedarville, AR
High School Diploma
05-1994
University Overview
Skills
- Client retention
- Regulatory compliance
- Insurance policy development
- Financial management
- Customer service
- Sales strategies
- Policy analysis
- Underwriting
- Claims management
- Small business operations
- Verbal and written communication
- Customer relations
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer relationships which led to policy retention.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
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Timeline
Insurance Agency Owner
Farmers Insurance
10.2016 - Current
Independent Insurance Agency Owner
Renee Barrow Insurance, Inc.
07.2001 - 10.2016
Customer Service Representative
Richard Hodo Insurance
03.1994 - 07.2001
Cedarville High School
High School Diploma
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