Olenka O'Brien
Miami
Summary
Would like to know and learn to manage the environment and gain the necessary experience hopefully be part of the psychological area of the company in the future. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
Sexy Fish Miami
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Kept reception area clean and neat to give visitors positive first impression.
SERVER Paddock Formula 1
Do & Co
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
Head Hostess
Intimo By Juan Chipoco
03.2022 - 01.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Head hostess
Pisco Y Nazca Gastrobar
04.2019 - 02.2020
- Organize the salon for the day's operation, allocate tables, receive and serve customers
- Consistenly ensured the best customer experience.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
FOH Assistant Manager
Restaurant Ceviche Avenue
06.2018 - 03.2019
- Responsible for filling all necessary positions
- Attend to customers, verify orders, make the report of the day.
Event Planner Assistant
Hotel Golf los incas
01.2017 - 05.2018
- Help with everything that is necessary to make the event as requested by the client.
Sales Administrator
Advanced Net
11.2016 - 05.2018
- In charge of the company's sales, verify and complete contracts to be approved by the bank.
Education
Associate of Arts - Psychology
Miami Dade College, Wolfson Campus
Miami, FL01.2026
Skills
Broad customer service experience
Computer and Tech Savvy
Strong organizational skills and attention to detail
Customer/Client relations
Administrative Support
Hobbies and Interests
- Family
- Travel
- Gym
- Outdoor Sports
- Adventures
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Sexy Fish Miami
01.2024 - Current
SERVER Paddock Formula 1
Do & Co
03.2023 - Current
Head Hostess
Intimo By Juan Chipoco
03.2022 - 01.2024
Head hostess
Pisco Y Nazca Gastrobar
04.2019 - 02.2020
FOH Assistant Manager
Restaurant Ceviche Avenue
06.2018 - 03.2019
Event Planner Assistant
Hotel Golf los incas
01.2017 - 05.2018
Sales Administrator
Advanced Net
11.2016 - 05.2018
Associate of Arts - Psychology
Miami Dade College, Wolfson Campus
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