Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Olenka Soler

Olenka Soler

Dunedin,FL

Summary

Resourceful paralegal and customer service professional with 2 years of experience in fast-paced environments. Specializing in client relations and legal support, proven ability to maintain confidentiality and manage high volumes of communication for customer satisfaction. Bilingual with strong organizational skills, adept at collaborating with teams to enhance operational efficiency and deliver exceptional service. Transitioning from a legal support environment, bringing strong analytical and research skills for managing complex information and maintaining accurate records. Seeking to apply transferrable skills in a new field to contribute to organizational success. Personable and organized with a strong ability to manage multiple tasks efficiently. Possesses foundational understanding of legal research and document preparation, alongside proficiency in Microsoft Office and legal databases. Dedicated to contributing to team success through reliable and accurate support.

Overview

3
3
years of professional experience

Work History

Paralegal/Legal Assistant/Receptionist

Carey Leisure Carney
08.2023 - Current
  • Demonstrated proficiency in legal software applications for document management and case tracking purposes (e.g., Lead Docket and Filevine)
  • Maintained confidentiality of sensitive client information in accordance with ethical guidelines governing attorney-client privilege
  • Served as a point of contact for clients seeking updates on their cases or requesting general legal advice within paralegal scope
  • Prepared correspondence such as letters or emails under attorney supervision
  • Gathered pertinent medical records/bills from healthcare providers for personal injury cases
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Collaborated with other departments to ensure smooth operations and effective communication within the organization
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction

Chick-Fil-A Team Member

Chick-fil-A Restaurants
11.2022 - 08.2023
  • Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to tables
  • Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Assisted in training new team members on restaurant policies, procedures, and customer service standards
  • Worked collaboratively with other FOH team members to provide seamless service during busy periods
  • Maintained cleanliness and organization of dining area, including resetting tables for incoming guests

Education

High school diploma -

Countryside High School
06.2019

Skills

  • Bilingual
  • Customer service
  • Microsoft Word
  • Personal injury law
  • Paralegal experience
  • Writing skills
  • Time management
  • Client communication
  • Office administration
  • Document drafting
  • Calendar management
  • File organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Paralegal/Legal Assistant/Receptionist

Carey Leisure Carney
08.2023 - Current

Chick-Fil-A Team Member

Chick-fil-A Restaurants
11.2022 - 08.2023

High school diploma -

Countryside High School