O. LEOPOLDO TORRES
El Paso,TX
Summary
Proven CSR with a track record of enhancing customer satisfaction at EchoStar through expert complaint handling and critical thinking. Skilled in maintaining professionalism in high-volume settings, fostering client loyalty, and resolving conflicts efficiently. Demonstrates a strong customer focus and call center expertise, contributing to significant repeat business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
CSR
EchoStar
03.2016 - 04.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
CSR
Future Call
07.1997 - 03.2000
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
GED -
YSLETA HIGH SCHOOL
El Paso, TX03.1997
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Critical Thinking
- Conflict Resolution
Timeline
CSR
EchoStar
03.2016 - 04.2017
CSR
Future Call
07.1997 - 03.2000
GED -
YSLETA HIGH SCHOOL
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