Oleos Santiago
San Diego,CA
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Advisor
Honda Of El Cajon
08.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated vehicle inspections and maintenance scheduling to ensure timely service delivery.
- Collaborated with technicians to streamline repair processes and improve turnaround times.
- Managed customer follow-ups to ensure satisfaction and encourage repeat business opportunities.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
CarMax
06.2022 - 08.2024
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Conducted thorough inspections of vehicles, identifying repair and maintenance needs, and offering expert advice to clients.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Integrated Solutions Consultant
AT&T
10.2015 - 06.2024
- Suggested enhancements or modifications to existing systems based on feedback from customers.
- Developed detailed functional specifications based on customer needs.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
Service Center Manager
Valvoline Instant Oil
03.2010 - 10.2016
- Implemented strategies to reduce wait times while maintaining quality standards for customers.
- Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Streamlined operations processed to reduce labor costs and increase profits.
Skills
- Strong verbal communication
- Technical proficiency
- Customer Relationship Management
- Proficient in managing disputes
- Strong organizational skills
- Strong focus on accuracy
- Cross-functional collaboration
References
References available upon request.
Timeline
Service Advisor
Honda Of El Cajon
08.2024 - Current
Service Advisor
CarMax
06.2022 - 08.2024
Integrated Solutions Consultant
AT&T
10.2015 - 06.2024
Service Center Manager
Valvoline Instant Oil
03.2010 - 10.2016
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