Alex Pohrebniak
Harrisonburg,VA
Summary
Experienced professional with a background in technology-related field. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Aramark Corporation
Harrisonburg
08.2023 - Current
- POS & Software systems troubleshooting with local database support per needs
- Performed inventory, sales, and operation records with cash reconcilement
- Ensured company accounting and cash handling guidelines are adhered
- Issues are escalated or resolved with close management collaboration
- Trading-floor sense of urgency for BAU technical issues or high priority incidents
- Assisted management in operational oversight of all shop functions between employees and clients.
Technical Human Resources Coordinator
Lakeside Book Company
12.2022 - 08.2023
- MS Office Enterprise: Level 1 Helpdesk HR Incident Coordination via: Email/phone/ticketing system (Remedy)
- MS Outlook Incident handling: Resolved personnel inquiries regarding human resources matters with access, on-boarding and additional technical/windows FAQ's
- MS Excel Database creation: Personnel data, addresses
- Monitoring for printing press production support: User interface for printing press jobs execution
- Resolved User and Level 1 incidents for non-technical and technical HR inquires
- (HR Records Keeping).
Sales Rep/Technical Inquiry Engineer
Verizon Communications
10.2021 - 12.2022
- MS Office Enterprise Enterprise Communication via Slack, MS Teams, and Outlook for after-hours user inquiries
- User/Helpdesk Support: Walk-in customer inquiries/technical L1 Helpdesk inquiries for cell phone/network connectivity troubleshooting, Verizon Wireless Application Support (Internal App): Phone inventory stock accounting/Created manual database for inventory
- Cloud Cell phone troubleshooting: Verizon Cloud Access for user account info, validated IMEI, ICCID #'s, provided guidance for user L1 self-service inquiries
- Confluence Technical Documentation: Created technical troubleshooting/documentation for customers on how to resolve technical incidents during after-hours.
Technical Incident Coordination
Home Health Company
01.2021 - 10.2021
- Provided customer support to users who purchase humidifier systems.
- Communicated updates on progress towards resolving open cases via email or phone calls.
Education
Bachelor's Degree: Business Management/Hospitality -
James Madison University
Harrisonburg, VA05-2022
Information Technology -
STEP Computer Academy
01.2018
Skills
- POS & Software systems troubleshooting
- Inventory management
- Incident coordination
- Utilized MS Outlook and MS Excel
- Database creation
- Printing press production support
- Customer support
- Large enterprise infrastructure support
- Antivirus software installation and configuration
Languages
Russian
Professional
Ukrainian
Professional
Accomplishments
- Master of Sports in Tennis under 18 years old
Timeline
Assistant Manager
Aramark Corporation
08.2023 - Current
Technical Human Resources Coordinator
Lakeside Book Company
12.2022 - 08.2023
Sales Rep/Technical Inquiry Engineer
Verizon Communications
10.2021 - 12.2022
Technical Incident Coordination
Home Health Company
01.2021 - 10.2021
Bachelor's Degree: Business Management/Hospitality -
James Madison University
Information Technology -
STEP Computer Academy
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