Olesya Pogrebnyak
Poughkeepsie
Summary
Driven student with strong communication and organizational skills. Experienced in hospitality and effective customer service. Committed to enhancing customer satisfaction while managing multiple tasks efficiently.
Overview
5
5
years of professional experience
Work History
Survey Assistant
Marist Polls
10.2024 - Current
- Worked with Voxco to navigate questions and answers and put them into a database to create a research survey article.
- Called 100-200 participants per shift to collect data.
- Used certain phrases to reduce bias in public opinion.
Hostess
Scarpetta
01.2023 - 08.2024
- Worked with SevenRooms to handle reservations, seat guests, and update tables.
- Seated 300-400 guests per shift while assisting with coat check.
- Performed opening and closing duties such as opening and closing the front door, getting technology set up and put away, and cleaning the area.
- Helped with bussing tables and setting tables up when bussers or servers were not available.
Hostess
Gigino at Wagner Park
07.2022 - 08.2022
- Used OpenTable to handle reservations, seating guests, and checking on the guests.
- Used a POS system with transactions including credit, debit, cash, take out and deliveries.
- Seated 100-200 guests per shift while coordinating with kitchen, staff and managers to ensure each guest was satisfied with their service.
- Coordinated 50-100 reservations per shift through phone and in person with accuracy and detail making sure to note any special occasions and requests.
Hostess
Daisy's Cocktail Lounge
04.2020 - 06.2022
- Greeted guests and escorted them to their assigned tables, seating 100 people per shift.
- Gently addressed customer complaints and brought them to management when necessary.
- Performed closing duties as needed by putting away signs, sweeping up the space, and locking all materials away.
- Helped fellow team members and other departments maintain positive working relationships.
- Monitored the restaurant activity to determine seating and dining flow to establish a comfortable mood.
Education
Bachelor of Arts - Fashion Merchandising with a Concentration in Promotion
Marist University
Poughkeepsie, NY08-2028
High School Diploma -
School of The Future
New York, NY06.2024
Skills
- Communicational skills
- Teamwork
- Organizational skills
- Strong work ethic
- Customer service
- Effective communication
Awards
- Academic Excellence Award, 2020
- Honor Societies, 2021
- Model United Nations 2023
Languages
- English
- Russian
Timeline
Survey Assistant
Marist Polls
10.2024 - Current
Hostess
Scarpetta
01.2023 - 08.2024
Hostess
Gigino at Wagner Park
07.2022 - 08.2022
Hostess
Daisy's Cocktail Lounge
04.2020 - 06.2022
Bachelor of Arts - Fashion Merchandising with a Concentration in Promotion
Marist University
High School Diploma -
School of The Future
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