Olesya Thomas

• Assisted in reducing turnaround time for record requests by efficiently prioritizing tasks and managing workload effectively.
• Minimized errors in released information by conducting thorough quality assurance checks before sending out documents.
• Assisted in the development and implementation of policies and procedures related to the release of information, ensuring compliance with organizational standards and legal requirements.
• Enhanced customer satisfaction by providing prompt, accurate, and secure access to medical records for authorized individuals.
• Expedited urgent requests for medical records needed for critical care situations or legal proceedings, prioritizing those cases accordingly.
• Coordinated with other departments as necessary to fulfill requests that required additional input or resources from multiple teams within the organization.
• Completed certifications and notarization of documents for court and legal purposes.
• Used Epic EHR,Cisco,Visage, to perform data entry functions.
• Provided one-on-one mentoring to help onboard new hires.

*Sutter Health entered into partnership with R1 RCM - team and leadership did not change.

• Assisted in reducing turnaround time for record requests by efficiently prioritizing tasks and managing workload effectively.
• Minimized errors in released information by conducting thorough quality assurance checks before sending out documents.
• Assisted in the development and implementation of policies and procedures related to the release of information, ensuring compliance with organizational standards and legal requirements.
• Served as a subject matter expert within the department, providing guidance and support to colleagues on complex cases or challenging situations involving the release of information.
• Expedited urgent requests for medical records needed for critical care situations or legal proceedings, prioritizing those cases accordingly.
• Completed certifications and notarization of documents for court and legal purposes.
• Handled phone calls from attorneys, insurance companies and patients.
• Implementing access to Sutterlink by building profiles for requester to ensure secure access to patient health information (PHI) within the Sutter Health EHR.

*Role was merged from Sutter Medical Foundation to Sutter Shared Service as onsite office close and role was moved to remote

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
• Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
• Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Educated patients about surgeries and provided treatment plan documentation.

• Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
• Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
• Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
• Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
• Processed debit and credit card and electronic check payments.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Conducted thorough audits of subpoena records to identify errors and inconsistencies, ensuring compliance with established guidelines.
• Optimized storage systems for efficient retrieval of archived patient records when needed by healthcare providers or administrators.