OLEVA MASON
Gaithersburg,MD
Summary
Client Service Manager with extensive experience at Incenta, specializing in client relationship management and KPI monitoring. Proven ability to analyze data and resolve issues, leading to improved client satisfaction and retention. Skilled in multitasking and effective communication, driving business growth while maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Client Service Manager
Incenta
Rockville, MD
01.2024 - Current
- Cultivated strong relationships with clients, serving as primary contact for all needs.
- Identified and resolved client issues, escalating complex problems to appropriate teams.
- Developed strategies to enhance client satisfaction, retention, and business growth.
- Maintained clear communication with clients and internal teams, providing regular project updates.
- Monitoring key performance indicators (KPIs) for client satisfaction and service delivery, analyzing data, and providing recommendations for improvement.
Program Specialist
LabCorp
Gaithersburg, MD
10.2017 - 01.2024
- Conducted insurance verifications to assess eligibility for prescribed therapy coverage.
- Coordinated prior authorizations and explored alternative funding sources for patients.
- Processed patient applications of varying complexities to determine eligibility per program specifications.
- Liaised with partner distributors and pharmaceutical manufacturers to request products as per guidelines.
- Educated patients on available insurance options and marketplace resources.
Education
Medical Diploma - Medical Billing And Coding
Medtech Institute
Silver Spring, MD05-2015
Some College (No Degree) - Forensic Science
Ashford University
San Diego, CASkills
- Client relationship management
- KPI monitoring
- Data analysis
- Project management
- Insurance verification
- Prior authorization coordination
- Issue resolution
- Research and due diligence
- Analytical skills
- Attention to detail
- Verbal and written communication
- Microsoft Office proficiency
- Multi-tasking skills
References
References available upon request.
Timeline
Client Service Manager
Incenta
01.2024 - Current
Program Specialist
LabCorp
10.2017 - 01.2024
Medical Diploma - Medical Billing And Coding
Medtech Institute
Some College (No Degree) - Forensic Science
Ashford University
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