Olevery Jackson
Bolingbrook,IL
Summary
Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Care Executive
Edward Don & Company
Woodridge, IL
05.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
Customer Service Representative
Accounting Resources
Bolingbrook, IL
05.2022 - 05.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
PSI Resources
Lisle, IL
06.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Verification Specialist
Pharmaceutical Strategies
Bolingbrook, IL
06.2019 - 01.2020
- Verified applicants job and school history for background checks.
- Verified client information by analyzing existing evidence on file.
Customer Service Rep
Total Med
Naperville, IL
03.2019 - 06.2019
- Outbound calls to clients of the insurance company, welcoming them to the health plan
- Assist clients in completing their health risk screening.
- Answered customer telephone calls promptly to avoid on-hold wait times.
PHARMACY TECH
Jewel Osco
Naperville, IL
10.2018 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Customer Service Rep
Santana Energy Services
Bolingbrook, IL
01.2017 - 09.2018
- Handle inbound/outbound calls in a fast paced call center regarding customers energy service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Rep
Protocol Global Solutions
Batavia, IL
09.2011 - 03.2014
- Handle inbound calls in a fast paced call center environment regardingcalls for customer's utilities services.
Customer Service Rep
Bolingbrook Hospital
Bolingbrook, IL
10.2007 - 09.2011
- Handle calls in a fast paced call center assisting patients with their foodorders.
Customer Service Rep
Beacon News
Aurora, IL
07.2006 - 10.2007
- Handle inbound calls regarding customer's newspaper subscriptions.
Education
H.S. Diploma -
Bolingbrook High School
Bolingbrook, IL2006
Skills
- Upselling Products and Services
- Needs Assessment
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Issue and Complaint Resolution
- High-Volume Environments
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Good Listening Skills
- Customer Account Management
Timeline
Customer Care Executive
Edward Don & Company
05.2024 - Current
Customer Service Representative
Accounting Resources
05.2022 - 05.2024
Customer Service Representative
PSI Resources
06.2021 - 03.2022
Verification Specialist
Pharmaceutical Strategies
06.2019 - 01.2020
Customer Service Rep
Total Med
03.2019 - 06.2019
PHARMACY TECH
Jewel Osco
10.2018 - 01.2019
Customer Service Rep
Santana Energy Services
01.2017 - 09.2018
Customer Service Rep
Protocol Global Solutions
09.2011 - 03.2014
Customer Service Rep
Bolingbrook Hospital
10.2007 - 09.2011
Customer Service Rep
Beacon News
07.2006 - 10.2007
H.S. Diploma -
Bolingbrook High School