Olfa Hajji
Albuquerque
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
33
33
years of professional experience
Work History
Universal Case Manager
Hp Inc
Rio Rancho, NM
03.2017 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Owner and Director
Day Care & School LE PETIT ECOLIER
Carthage Tunisia
09.2006 - 12.2016
- Managed day-to-day School needs (Kids/Teachers /Parents).
- Developed and maintained strong relationships with the staff.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Communicated frequently with parents, kids to provide feedback.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Provided a safe and nurturing environment for children to study and do their homework.
- Provide Lunch
Executive Agent
Manpower Temporary Agency
Les Berges Du Lac, Tunisia
01.2001 - 08.2006
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Commercial Case Manager
Canal Plus Horizons
Tunis Tunisia
12.1992 - 08.2001
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Commercial Case Manager
Canon Tunisia
Lafayette,Tunisia
07.1991 - 12.1992
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Applied Science - ESOL 450 -Communication Et Culture/Advanced ESL L6
CNM, Albuquerque
Albuquerque, NM01.2016
Associate of Arts - Music Performance
Conservatory of Music
Sidi Bou Said, Tunisia06.1991
Vocational Training Diploma - Business And Administrative
Business & Administrative Institute
Gammarth, Tunisia06.1991
GED -
High School Arts, Literatures, And Human Sciences
Carthage Dermech, Tunisia06.1988
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Positive Attitude
- Client Advocacy
- Documentation proficiency
- English, Arabic and French speaker
- Italian & spanich basic level
Timeline
Universal Case Manager
Hp Inc
03.2017 - Current
Owner and Director
Day Care & School LE PETIT ECOLIER
09.2006 - 12.2016
Executive Agent
Manpower Temporary Agency
01.2001 - 08.2006
Commercial Case Manager
Canal Plus Horizons
12.1992 - 08.2001
Commercial Case Manager
Canon Tunisia
07.1991 - 12.1992
Associate of Applied Science - ESOL 450 -Communication Et Culture/Advanced ESL L6
CNM, Albuquerque
Associate of Arts - Music Performance
Conservatory of Music
Vocational Training Diploma - Business And Administrative
Business & Administrative Institute
GED -
High School Arts, Literatures, And Human Sciences