Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olga Adelantado

Summary

To obtain a position where my skills can continue to mature, offer a high degree of responsibilities and provides opportunity for growth, within a company that promotes dedicated and hardworking team players. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Electronics and Soldering Technician

Pelican wireless
02.2012 - 07.2023

We build simple, transparent, and energy responsible climate management tools that empower enterprise customers to get smart about how their indoor climate is being maintained.


  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Enhanced product quality by performing detailed soldering tasks on electronic components.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Improved production efficiency with precise soldering techniques and time management skills.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Achieved high levels of customer satisfaction by consistently delivering defect-free products.
  • Served as a mentor for junior team members, providing guidance and support.
  • Maintained a safe working environment through adherence to safety protocols and proper equipment usage.
  • Reduced rework rates by diligently inspecting and repairing faulty solder joints.
  • Collaborated with team members to complete complex projects within tight deadlines.
  • Supported end-users by troubleshoot tailored solutions.
  • Assisted in training new hires on proper soldering procedures and best practices.
  • Streamlined assembly processes, implementing lean manufacturing principles for optimal efficiency.
  • Troubleshot and resolved issues with electronic assemblies, ensuring timely completion of projects.
  • Utilized advanced testing equipment to verify product functionality after the soldering process was completed.
  • Improved software performance by identifying and resolving technical issues in a timely manner.
  • Reworked, repaired, and adjusted cable assemblies and harnesses to meet safety standards.
  • Consistently met performance targets under pressure while maintaining a strong focus on quality assurance.
  • Assisted in the development of standard operating procedures for various assembly tasks, ensuring consistency across all lines.
  • Trained new employees in assembly processes, increasing productivity and reducing onboarding time.
  • Tested finished products for compliance with tolerances and overall quality.


Tea Barista

My Detox Lounge
01.2021 - 02.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Customer Service Cashier

Detox Lounge
01.2021 - 02.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Manufacturing Technician

Modified Polymer Components Inc
01.2009 - 12.2012

We specialize in the design, rapid prototyping and manufacture of reliable, highly precise polymer components for medical device OEMs, as well as companies in the electronics, aerospace, biotech, semiconductor and other related industries with thermostats and elastomers to manufacture custom plastic components for the international Medical device and diagnostics industries, and also other industries including Biotech, semiconductor, aerospace, etc.


  • Improved production efficiency by implementing standardized procedures and streamlining workflow.
  • Made sure that products were produced on time and are of good quality.
  • Assembled and tested parts and components to meet safety and performance standards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Selected material quantities or processing methods needed to achieve efficient production.
  • Managed quality assurance initiatives.

Reported on findings and made proactive and targeted

recommendations to supervisor.

  • Mapped process workflows to enhance understanding of procedures.

System Quality Assurance Engineer

Net Optics
01.2008 - 12.2009

Net Optics is a manufacturer of network

monitoring and intelligent access solutions

for physical and virtual networks.

Performed testing on a majority of Products prior to

manufacture. the leading provider of intelligent access

and monitoring architecture solutions that deliver real time

IT visibility,monitoring and control by allowing

to see all the user traffic without disturbing the network.


  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Increased software reliability with thorough testing strategies, identifying and resolving potential issues before product release.
  • Maintained a deep understanding of system architecture and dependencies, enabling more effective troubleshooting and issue resolution during testing phases.
  • Fixed identified issues to improve workflows.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Streamlined testing procedures for faster results, enabling quicker response times to developers for fixes and enhancements.

Litigation Operator

Cooley Godward LLP
01.2005 - 12.2007
  • Worked directly under group of attorney, prepared and printed Documents, checked case records, and provided assistance with litigations.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
  • Conducted inspection of in-process or finished product.
  • Oversaw logistics and inventory management for storeroom.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
  • Performed quality checks to identify finish discrepancies.

Education

High School Diploma -

Monta Vista High School
Cupertino, CA
06.1997

Skills

  • Electronic Technician
  • Hand tool expertise
  • Soldering
  • PCB
  • Driving
  • Customer service
  • Software Troubleshooting
  • Quality Assurance
  • Spanish
  • Expert
  • Quality assurance
  • Assembly
  • Manufacturing
  • Leadership
  • Software troubleshooting
  • Quality control
  • Computer networking
  • Communication skills
  • Microsoft Word
  • Microsoft Excel
  • Manufacturing facility
  • Data entry
  • Hand tools
  • Analysis skills
  • CNC
  • Supervising experience
  • English
  • Fiber splicing
  • Cabling
  • Fine pitch soldering (10 years)
  • Troubleshooting
  • Customer Service
  • Cash Handling
  • Guest Services
  • Product Knowledge
  • Customer Satisfaction
  • Product Recommendations
  • Customer Focus
  • Patience and composure
  • Team Leadership
  • Multitasking
  • Honest and Dependable
  • Microscope inspection
  • Soldering Proficiency
  • Lead-free soldering
  • Desoldering Techniques
  • Fine Pitch Soldering
  • Problem-solving abilities
  • Excellent Communication
  • Adaptability and Flexibility
  • Problem-Solving

Certification

  • Driver's License
  • Non-CDL Class C

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tea Barista

My Detox Lounge
01.2021 - 02.2023

Customer Service Cashier

Detox Lounge
01.2021 - 02.2023

Electronics and Soldering Technician

Pelican wireless
02.2012 - 07.2023

Manufacturing Technician

Modified Polymer Components Inc
01.2009 - 12.2012

System Quality Assurance Engineer

Net Optics
01.2008 - 12.2009

Litigation Operator

Cooley Godward LLP
01.2005 - 12.2007

High School Diploma -

Monta Vista High School
Olga Adelantado