Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Olga Alarcon

Chaparral,NM

Summary

I am a Compassionate Full BI Caregiver with hands-on experience providing residents with care and attentions in there daily needs for showers, snacks or medical while in custody. I am Highly-motivated always with desire to take on new daily challenges. My Strong work ethic, adaptability show on the work i do. I believe in exceptional interpersonal skills. therefore I adapt at working effectively as a team. I like to take initiative in what i do. I can work unsupervised and quickly master new skills. I challenge myself by working hard. and by multitasking. Time management abilities its a must in my eyes. I am Devoted to give my team everyday a positive experience. As a Caregiver I value strongly my ability in family care. therefore I am pediatric and adult first aid /CPR and AED Certify. Always proactive, punctual with a daily team-oriented mentality.

Overview

16
years of professional experience

Work History

Deployed Services
El Paso, TX

Family Caregiver
08.2023 - Current

Job overview

  • Assisted moms with their children with daily activities, such as bathing, dressing .
  • Responded quickly to any emergency situations that arose during caregiving sessions.
  • Monitored showers and vital signs of patient when necessary and reported changes to the appropriate personnel.
  • Provided emotional support and encouragement to family members who were ill or disabled.
  • Assisted with personal hygiene needs including toileting and incontinence care.
  • Observed residents for changes in physical, emotional, mental or behavioral condition and injuries.
  • Supported bathing, dressing and personal care needs.
  • Monitored health and well-being of residents and reported significant health changes.
  • Monitored families activity levels and helped prevent sedentary behavior.

DATAMARK
El P, TX

Bilingual CSR
04.2013 - 02.2016

Job overview

  • Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
  • Processed orders accurately, entered data into computer systems quickly and efficiently for different city departments.
  • Utilized problem-solving skills to resolve customer concerns in a timely manner.
  • Assisted customers in navigating websites by providing step-by-step instructions in both Spanish and English.
  • Updated customer records in the database after each interaction ensuring accuracy of information.
  • Followed standard operating procedures when handling calls from customers according to company policy.
  • Identified opportunities for improvement in processes that would enhance overall efficiency.
  • Researched complex inquiries using available resources such as manuals, online databases and contact lists.
  • Participated in training sessions related to new products and services offerings as well as changes in internal processes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.

The Geo Group
Eagle Pass, TX

Correction Officer
09.2008 - 11.2011

Job overview

  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Maintained records of inmate activities and progress towards rehabilitation goals.
  • Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
  • Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
  • Adhered to all regulations regarding the handling of weapons while on duty.
  • Maintained accurate logs detailing inmate movements both inside and outside the facility.
  • Responded quickly and appropriately to emergency situations that may arise within the facility.
  • Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
  • Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Attended regular trainings and maintained appropriate certifications.
  • Conducted routine and emergency head counts.
  • Assisted in restraining violent and unruly inmates.
  • Conducted cell and illegal substance checks.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Maintained daily logs of shift activity.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted internal security checks to ascertain inmate safety.
  • Maintained correct physical head count for inmates.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained appropriate control, security and well-being over those detained.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Maintained custody and control of 48 inmates per housed .
  • Transported inmates to schedule medical appointments and authorized activities.

Education

International Business College - El Paso
El Paso, TX

Diploma from Administrative Assistance And Secretarial Science
09-1998

University Overview

  • [Award] Recipient
  • Completed [Subject] Course

Western Technical College
El Paso, TX

GED
01-1995

El Paso Community College
El Paso, TX

Some College (No Degree) from Criminal Justice

Skills

  • Personal Hygiene Assistance
  • Compassionate client care
  • Incident Reporting
  • Special Needs Care
  • Spanish Fluency
  • Strong Ethics
  • COVID-19 Safety Policies
  • Knowledge of state regulations
  • Injury Prevention
  • Compassionate Caregiving
  • Behavioral Management
  • HIPAA Compliance
  • Flexible Schedule
  • Safety Compliance
  • Emergency Response

Timeline

Family Caregiver

Deployed Services
08.2023 - Current

Bilingual CSR

DATAMARK
04.2013 - 02.2016

Correction Officer

The Geo Group
09.2008 - 11.2011

International Business College - El Paso

Diploma from Administrative Assistance And Secretarial Science

Western Technical College

GED

El Paso Community College

Some College (No Degree) from Criminal Justice

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Olga Alarcon