Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olga Alvarado

Donna,TX

Summary

Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill my role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dollar Tree
Pha, TX
11.2022 - Current
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted with customer requests and answered questions to improve satisfaction.

CASHIER/ SALES PERSON

Home Depot
McAllen, TX
04.2015 - 03.2017
  • Processed cash, check and credit cards for customer purchases
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Provided product information and resolved concerns to assist customers
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately
  • Processed merchandise returns and exchanges
  • Helped customers locate merchandise
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

PACKAGE HANDLER

FedEx
Edinburg, TX
10.2016 - 02.2017
  • Stacked and moved products on pallets
  • Identified and resolved errors in package information, pricing and delivery routes
  • Received oral instructions to determine work assignments and material and equipment needs

Education

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Estero High School
Estero, FL
05.2002

Skills

  • Customer Transactions
  • Cash Register Operation
  • Cooperative Attitude
  • Inventory Stocking
  • Sales Meetings
  • Customer Relations
  • Selling Techniques
  • Merchandise Packaging
  • Credits And Refunds
  • Issuing Receipts
  • POS Inventory System Operation
  • Sales Assistance

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Assistant Manager

Dollar Tree
11.2022 - Current

PACKAGE HANDLER

FedEx
10.2016 - 02.2017

CASHIER/ SALES PERSON

Home Depot
04.2015 - 03.2017

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Estero High School

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Olga Alvarado