Olga Alvarez
Kissimmee,FL
Summary
Detailed-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals. Motivates, trains and manages teams to meet expectations every day. Versatile working with diverse staff. Building rapport and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coordinator for Custodial Team
Walt Disney World Resorts
03.2018 - 03.2022
- Trained and mentored all new personnel to maximize quality of service and performance
- Trained and mentored all new staff on cleaning and safety protocols
- Communicate repair needs to maintenance staff
- Assigned custodial staff to specific shifts and areas
- Placed orders for Custodial supplies and guests toiletries
- Increased employee performance and developed improvement plans
- Supervised team of custodial workers to meet highest quality of cleanliness and safety standards
- Scheduled and prioritized tasks to staff, overseeing work completion
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Elderly Caregiver
COSSAL
05.2014 - 10.2017
- Maintained clean, safe and well-organized patient environment
- Offered companionship and kindness to elderly patients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Entertained, conversed and read aloud to keep patient mentally alert
- Transported individuals to events
- Entrusted to handle confidential and sensitive situations in professional matters.
Fee Collector and Tourist Informant
Corporate Source
09.2009 - 11.2014
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Collect entrance fee at National Park from visitors and outfitters.
- Manage cash flow and making bank deposits.
- Ensure guests have access to information about the forest and wildlife areas.
Education
Skills
- Customer Service
- Data Entry
- Time Management
- Leadership
- Active Listening
- Autonomous and Self-Directed
- Record Keeping
- Staff Supervision
- Work Planning and Prioritization
- Team Leadership
- Problem Solving
- MS Office
- Training and Development
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Bank Teller
Timeline
Coordinator for Custodial Team
Walt Disney World Resorts
03.2018 - 03.2022
Elderly Caregiver
COSSAL
05.2014 - 10.2017
Fee Collector and Tourist Informant
Corporate Source
09.2009 - 11.2014
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