Olga Apperson
MOUNT PLEASANT,MI
Summary
Results-focused Job Title dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Reliable Job Title serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Empathic Personal Care Worker recognized for superior service and commitment to client comfort and mental well-being. Proponent of holistic care practices to satisfy social and recreational needs in addition to traditional concerns such as hygiene and meal prep. Closely monitors health and status changes for timely physician reporting or on-the-spot adjustments for non-emergencies.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Homemaker Aide
Isabella County Commission On Aging
MOUNT PLEASANT, Michigan
08.2021 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adhered to social distancing protocols and wore mask or face shield.
- Carried out day-to-day duties accurately and efficiently.
Foster Grandparent
Commission On Aging
MOUNT PLEASANT, Michigan
09.2015 - 02.2020
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Assisted children through recovery from difficult home or school situations.
- Taught older children about money, driving and other important life skills.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Banquet Bartender
Golden Glow Ballroom
MOUNT PLEASANT, Michigan
11.2013 - 06.2016
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Checked ID cards and verified bar guests were of legal age.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Closed out cash register and prepared cashier report at close of business.
- Set and reset tables to support serving staff.
- Set up glassware, liquor and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Poured and prepared mixed drinks for over Number customers daily.
Library Clerk
Eastern Oklahoma District Library
Warner, Oklahoma
08.2008 - 09.2013
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Assisted librarian with conducting library orientation for new assistants.
- Answered patron questions in-person or by phone regarding library services and resources.
- Safeguarded library book and periodical inventory.
- Answered questions from patrons and helped to find desired materials.
- Maintained secure environment by monitoring visitors at front desk.
- Organized summer reading program for local school children.
- Helped children select appropriate reading level library books.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Supported staff with facility maintenance, security and customer relations work..
- Collected and processed fines on overdue library materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Entered new transactions and updated records of library users.
- Mentored library volunteers and coordinated work assignments.
- Placed books on proper shelves when returned to circulation.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Maintained and updated patron records in library system database.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Helped patrons to complete forms for library card issuance.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Catalogued and sorted books and library materials.
Office Manager
Natural Connection Spa And Wellness Center
Jefferson City, MO
06.2002 - 05.2008
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared meeting rooms and materials and recorded important information.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managed office operations while scheduling appointments for department managers.
Banquet Manager
Capitol Plaza Hotel
Jefferson City, MO
09.2001 - 05.2008
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for Number-person event.
- Liaised with catering department about event changes and implemented requested adjustments.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Liaised with venue management to monitor logistics and timelines.
- Interpreted instructions to schedule and set up events to client specifications.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Insurance Agent
Nationwide Insurance Company
Fort Wayne, IN
06.1990 - 12.1998
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Obtained underwriting approval by completing application for coverage.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Conducted annual reviews of existing policies to update information.
- Remained impartial in order to advise clients based on circumstances.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by Number%.
- Finalized sales and collected necessary deposits.
Education
GED -
Eldon High School
Eldon, MO 09.1962 - 09.1964
Yes - All Types of Insurance
Pathway
Fort Wayne, IN 06.1990 - 12.1997
Skills
Filing and data archiving
undefinedAccomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Certification
Cosmetology, Insurance Agent
Timeline
Homemaker Aide
Isabella County Commission On Aging
08.2021 - Current
Foster Grandparent
Commission On Aging
09.2015 - 02.2020
Banquet Bartender
Golden Glow Ballroom
11.2013 - 06.2016
Library Clerk
Eastern Oklahoma District Library
08.2008 - 09.2013
Office Manager
Natural Connection Spa And Wellness Center
06.2002 - 05.2008
Banquet Manager
Capitol Plaza Hotel
09.2001 - 05.2008
Insurance Agent
Nationwide Insurance Company
06.1990 - 12.1998
Yes - All Types of Insurance
Pathway
06.1990 - 12.1997
Cosmetology, Insurance Agent
06-1969
GED -
Eldon High School
09.1962 - 09.1964
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