Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olga Arreola

Pecos,TX

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

5
5
years of professional experience

Work History

Front End Team Lead

Walmart
06.2022 - 09.2023


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained accurate records of sales and financial transactions.
  • Managed efficient cash register operations.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared bank deposits and corporate cash shipments.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each week.
  • Tracked financial progress by creating quarterly and yearly balance sheets.

Supervisor

The King Shark
08.2018 - 10.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.

Education

No Degree - Medical Assistant

Southwest University At El Paso
El Paso, TX
06.2017

High School Diploma -

Burges High School
El Paso, TX
06.2014

Skills

  • Customer Experience
  • Problem-Solving Skills
  • Conflict Management
  • Customer Loyalty
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Time Management
  • Staff Management
  • Financial Recordkeeping
  • Team Supervision

Languages

Spanish
Native or Bilingual

Timeline

Front End Team Lead

Walmart
06.2022 - 09.2023

Supervisor

The King Shark
08.2018 - 10.2020

No Degree - Medical Assistant

Southwest University At El Paso

High School Diploma -

Burges High School

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Olga Arreola