Olga Ayala
Winston-Salem,NC
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
1
1
Language
3
3
Certifications
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Marley Drug
Winston-Salem, NC
02.2012 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax, and email.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
Cvs Pharmacy Inc.
Winston-Salem, NC
09.2007 - 02.2012
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Telemarketer
AmeriCall Intl Inc.
Schererville, IN
08.2005 - 01.2007
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Provided information about available products and services including membership details and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered questions with knowledgeable responses.
- Answered inbound telephone calls from interested customers.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Displayed excellent sales skills and understanding of such skills.
- Recorded contact information of customers and potential customers.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Education
No Degree - Nursing
North Carolina A & T State University
Greensboro, NC Jan 2018 - Current
Skills
Strategic sales knowledge
undefinedCertification
Certified Pharmacy Technician (CPhT)
Timeline
Certified Pharmacy Technician
Marley Drug
02.2012 - Current
Certified Pharmacy Technician
Cvs Pharmacy Inc.
09.2007 - 02.2012
Telemarketer
AmeriCall Intl Inc.
08.2005 - 01.2007
No Degree - Nursing
North Carolina A & T State University
Jan 2018 - Current
Similar Profiles
Sangita G CSangita G C
Production Team Leader at Marley SpoonProduction Team Leader at Marley Spoon
Musa PowellMusa Powell
CNC Laser Operator at SPX MarleyCNC Laser Operator at SPX Marley
Dayaana DelgadilloDayaana Delgadillo
Inventory Associate at Marley SpoonInventory Associate at Marley Spoon