Summary
Overview
Work History
Education
Skills
Certification
Employee of the year
Languages
Timeline
Generic

Olga Balzamar

Evanston,IL

Summary

Dynamic professional with extensive experience in activity organization and program development, notably at Albany Care. Excelled in creating engaging environments, fostering community among residents, and ensuring compliance with state regulations. Demonstrated exceptional organizational skills and team management, enhancing event planning and life enrichment programs. Proven track record in improving resident satisfaction through innovative activity planning.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Activity Director

Albany Care
11.2024 - Current
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.

Receptionist

Albany Care
03.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

PSA (Psychosocial Assistance)

Albany Care
08.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Activity Aide

Albany Care
11.2003 - Current
  • Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
  • Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
  • Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
  • Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
  • Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.

Education

High School Diploma -

Gerardo Rafael Catalan Caalvo
Mexico

Skills

  • Activity organization
  • Organizational skills
  • Event planning experience
  • Program development
  • Team management

Certification

  • Illinois Driver's License
  • SCHOOL of CONTINUING EDUCATION( Orientation Course for Activity Directors with Dementia Coursework for Certified Dementia Unit Directors( FROM THE CENTER OF HEALTH PROFESSIONALS)

Employee of the year

N/A

Languages

English
Professional Working

Timeline

Activity Director

Albany Care
11.2024 - Current

Receptionist

Albany Care
03.2021 - Current

PSA (Psychosocial Assistance)

Albany Care
08.2020 - Current

Activity Aide

Albany Care
11.2003 - Current

High School Diploma -

Gerardo Rafael Catalan Caalvo

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Olga Balzamar