Olga Bilous
Customer Service Agent
Sandy,UT
Summary
Friendly and professional Front Desk Receptionist with a excellent background in customer service and hospitality. Skilled in managing guest check-ins/outs, handling calls, resolving issues, and providing detailed hotel and local area information. Committed to creating a warm, welcoming environment and delivering outstanding guest experiences through attentive, proactive service.
Overview
4
4
years of professional experience
Work History
Real Estate Agent
PRO-PER-TY
05.2019 - 05.2021
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed contracts, negotiations, and all aspects of sales to finalize transactions and exceed customer expectations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Front Desk Receptionist
Tramp Aparthostel
07.2018 - 05.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services and quickly resolving customer issues.
- Supported administrative tasks such as filing, data entry, processing transactions and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Pergamin Old Town Appartments
06.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays.
Education
Incomplete Master's - Law
SWPS University Of Social Scienses And Humanities
Warsaw, Poland 05.2001 -
Bachelor of International Business Economics -
Cracow University of Economics
Cracow, Poland 05.2001 -
Skills
Hospitality services
Customer service
Problem-solving
Conflict Management
Sensitive information handling
Reservation management
Office administration
Document management
Volunteering
- Helped organize conferences at SWPS University. Supported event planning and execution by greeting attendees, verifying tickets, and assisting with seating arrangements.
- Took part in "Zupa na Plantach" volunteer events by providing respectful engagement to adults with history of homelessness and serious mental illnesses.
Timeline
Real Estate Agent
PRO-PER-TY
05.2019 - 05.2021
Front Desk Receptionist
Tramp Aparthostel
07.2018 - 05.2019
Front Desk Receptionist
Pergamin Old Town Appartments
06.2017 - 07.2018
Incomplete Master's - Law
SWPS University Of Social Scienses And Humanities
05.2001 -
Bachelor of International Business Economics -
Cracow University of Economics
05.2001 -
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