Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Olga Bonilla

New Britain,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

PCA Supervisor/Transportation Dispatcher

Love And Caring Home Care Agency
07.2023 - Current
  • Supervise 10 full-time staff.
  • Responsible for reviewing and approving service plans.
  • Observe and evaluate PCA perform assigned tasks in client's home.
  • Answer client assistance calls, assess needs, and offer qualified support.
  • Relay latest information to drivers via electronic means and telephone calls.
  • Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Acted as first point of contact and set medical transportation for patients.
  • Manage multiple schedules and prioritize tasks to meet demands of fast-paced work environment.
  • Manage office logistics by scheduling medical transportation, maintaining files, and process payments.

Dispatcher

MTM Transportation Inc
06.2018 - 07.2023
  • Ensured successful distribution and confirmation of trips in the New Haven county.
  • Clearly communicated with providers on inquires, investigations, and technical support.
  • Ensured accurate and thorough answers are provided in a prompt fashion.
  • Built a strong provider partnership through regular communication.
  • Researched, documented, tracked issues. and provided feedback promptly.
  • Delivered solutions to problems or issues that may have occurred with transportation.
  • Stayed current with system information, changes, and updates.

Certified Nursing Assistant

Elizabeth Roberts
01.2014 - 06.2018
  • Provided daily home care to patient including collecting information about daily conditions and treatment plan for patient.
  • Provided physical and emotional support to assist patient perform daily living activities and health care tasks.
  • Maintained patients' hygiene, repositioned, and transferred between bed and wheelchair.
  • Provided transportation to and from medical appointments.

Self Employed

Home Daycare Services
06.2006 - 09.2011
  • Provided home daycare services to low-income parents who were employed or in approved training program.
  • Maintained records on children, including daily observations and information about activities.
  • Instructed children in health, hygiene and personal habits.
  • Designed, created and organized recreational activities for children such as crafts, games and art.

Loan Services Scheduler

J. Morrissey
09.2005 - 11.2006
  • Received, tracked and monitored loan closing scheduling requests from customers and transaction team and processed data as required.
  • Identified and assigned closing affiliates to meet with scheduled time, date and location.
  • Processed performance information and provided feedback on performance status to closing affiliate managers.
  • Contacted borrowers as required to confirm and validate closing conditions and details; faxed/emailed closing confirmation documents to closing affiliates.

Secretary

American Clean Out Services
03.2003 - 12.2005
  • Performed routine administrative functions including preparing and managing correspondences, reports and documents, routed and prioritized mail, and answered phones.
  • Greeted and directed visitors.
  • Organized and maintained office files.
  • Updated and reviewed customer reference materials and processed customer invoices.
  • Answered multi-line phone system and enthusiastically greeted callers

Child Care Counselor

Maximus
02.2000 - 04.2002
  • Responsible for managing approximately 250 clients.
  • Performed routine review and processing of new applications for assistance and redeterminations.
  • Processed and submitted information of household and childcare arrangements to determine impact on eligibility for services.
  • Reviewed clients letter of employment to determine, verify and validate eligibility for assistance.

Education

Human Services -

Post University
Waterbury, CT
06.2025

Human Services -

Tunxis Community College
01.2017

Certified Nursing Assistant Certificate -

Capital Community College
Hartford, CT
01.2013

Information Processing Specialist

Data Institute Business School
East Hartford, CT
01.1998

Skills

  • Quality Patient Care
  • Teamwork and Collaboration
  • Customer Satisfaction
  • Efficient Service
  • Problem Resolution
  • Office Operations
  • Proficiency in Microsoft Office

References

Available Upon Request

Languages

Spanish
Native or Bilingual

Timeline

PCA Supervisor/Transportation Dispatcher

Love And Caring Home Care Agency
07.2023 - Current

Dispatcher

MTM Transportation Inc
06.2018 - 07.2023

Certified Nursing Assistant

Elizabeth Roberts
01.2014 - 06.2018

Self Employed

Home Daycare Services
06.2006 - 09.2011

Loan Services Scheduler

J. Morrissey
09.2005 - 11.2006

Secretary

American Clean Out Services
03.2003 - 12.2005

Child Care Counselor

Maximus
02.2000 - 04.2002

Human Services -

Post University

Human Services -

Tunxis Community College

Certified Nursing Assistant Certificate -

Capital Community College

Information Processing Specialist

Data Institute Business School

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Olga Bonilla