Olga Bonilla
New Britain,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
PCA Supervisor/Transportation Dispatcher
Love And Caring Home Care Agency
07.2023 - Current
- Supervise 10 full-time staff.
- Responsible for reviewing and approving service plans.
- Observe and evaluate PCA perform assigned tasks in client's home.
- Answer client assistance calls, assess needs, and offer qualified support.
- Relay latest information to drivers via electronic means and telephone calls.
- Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
- Acted as first point of contact and set medical transportation for patients.
- Manage multiple schedules and prioritize tasks to meet demands of fast-paced work environment.
- Manage office logistics by scheduling medical transportation, maintaining files, and process payments.
Dispatcher
MTM Transportation Inc
06.2018 - 07.2023
- Ensured successful distribution and confirmation of trips in the New Haven county.
- Clearly communicated with providers on inquires, investigations, and technical support.
- Ensured accurate and thorough answers are provided in a prompt fashion.
- Built a strong provider partnership through regular communication.
- Researched, documented, tracked issues. and provided feedback promptly.
- Delivered solutions to problems or issues that may have occurred with transportation.
- Stayed current with system information, changes, and updates.
Certified Nursing Assistant
Elizabeth Roberts
01.2014 - 06.2018
- Provided daily home care to patient including collecting information about daily conditions and treatment plan for patient.
- Provided physical and emotional support to assist patient perform daily living activities and health care tasks.
- Maintained patients' hygiene, repositioned, and transferred between bed and wheelchair.
- Provided transportation to and from medical appointments.
Self Employed
Home Daycare Services
06.2006 - 09.2011
- Provided home daycare services to low-income parents who were employed or in approved training program.
- Maintained records on children, including daily observations and information about activities.
- Instructed children in health, hygiene and personal habits.
- Designed, created and organized recreational activities for children such as crafts, games and art.
Loan Services Scheduler
J. Morrissey
09.2005 - 11.2006
- Received, tracked and monitored loan closing scheduling requests from customers and transaction team and processed data as required.
- Identified and assigned closing affiliates to meet with scheduled time, date and location.
- Processed performance information and provided feedback on performance status to closing affiliate managers.
- Contacted borrowers as required to confirm and validate closing conditions and details; faxed/emailed closing confirmation documents to closing affiliates.
Secretary
American Clean Out Services
03.2003 - 12.2005
- Performed routine administrative functions including preparing and managing correspondences, reports and documents, routed and prioritized mail, and answered phones.
- Greeted and directed visitors.
- Organized and maintained office files.
- Updated and reviewed customer reference materials and processed customer invoices.
- Answered multi-line phone system and enthusiastically greeted callers
Child Care Counselor
Maximus
02.2000 - 04.2002
- Responsible for managing approximately 250 clients.
- Performed routine review and processing of new applications for assistance and redeterminations.
- Processed and submitted information of household and childcare arrangements to determine impact on eligibility for services.
- Reviewed clients letter of employment to determine, verify and validate eligibility for assistance.
Education
Human Services -
Post University
Waterbury, CT06.2025
Human Services -
Tunxis Community College
01.2017
Certified Nursing Assistant Certificate -
Capital Community College
Hartford, CT01.2013
Information Processing Specialist
Data Institute Business School
East Hartford, CT01.1998
Skills
- Quality Patient Care
- Teamwork and Collaboration
- Customer Satisfaction
- Efficient Service
- Problem Resolution
- Office Operations
- Proficiency in Microsoft Office
References
Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
PCA Supervisor/Transportation Dispatcher
Love And Caring Home Care Agency
07.2023 - Current
Dispatcher
MTM Transportation Inc
06.2018 - 07.2023
Certified Nursing Assistant
Elizabeth Roberts
01.2014 - 06.2018
Self Employed
Home Daycare Services
06.2006 - 09.2011
Loan Services Scheduler
J. Morrissey
09.2005 - 11.2006
Secretary
American Clean Out Services
03.2003 - 12.2005
Child Care Counselor
Maximus
02.2000 - 04.2002
Human Services -
Post University
Human Services -
Tunxis Community College
Certified Nursing Assistant Certificate -
Capital Community College
Information Processing Specialist
Data Institute Business School
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