Olga Cardenas
Chandler,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn any position available, as Wells Fargo offers room for growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Wells Fargo-Customer Success Specialist/Banker Coach
Wells Fargo
Phoenix, AZ
12.2023 - Current
- As Banker Coaches, we are responsible for supporting new hire transition from training to practical work activity.
- Assist new hires with English and Spanish calls.
- Making sure new hires follow their schedules, along with having morning and afternoon huddles to discuss any concerns regarding their calls.
- Work closely with managers to provide feedback.
- Taking phone calls and having new hires listening.
- Navigating multiple computer systems to research customer needs and offer solutions while effectively and accurately delivering information.
Associate Customer Success Representative Spanish
Wells Fargo
Phoenix, AZ
02.2023 - 12.2023
- Contributed to team goals by providing great service to customers.
- Taking both English and Spanish calls.
- Maintained confidentiality of client information, protecting individual interest.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Checked for any changes in system updates to properly provide customer with new information.
- New hires were sat with me to listen to my calls after graduating once they started permanent schedule.
- Taking approximately 80 incoming calls.
Patient Service Specialist/Team Leader
Preferred Homecare/ Lincare
Phoenix, AZ
05.2010 - 12.2022
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built strong relationships with customers through positive attitude and attentive response.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled hospital discharges to assist with medical supply deliveries.
- Manages approximately 80 incoming calls, emails and faxes per day.
Education
GED -
Chandler High School
Chandler, AZ06.2004
Skills
- Bilingual
- Product Knowledge
- Call center experience
- Multitasker
- Proficient with microsoft
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wells Fargo-Customer Success Specialist/Banker Coach
Wells Fargo
12.2023 - Current
Associate Customer Success Representative Spanish
Wells Fargo
02.2023 - 12.2023
Patient Service Specialist/Team Leader
Preferred Homecare/ Lincare
05.2010 - 12.2022
GED -
Chandler High School