Summary
Overview
Work History
Education
Skills
Timeline
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Olga Carreon

La Habra,CA

Summary

Strategic Human Resources Business Partner with a strong track record of aligning people strategy with business objectives to drive organizational success. Expert in employee relations, change management, workforce planning, and leadership development, with a hands-on approach to solving complex HR challenges. Skilled in building and implementing scalable HR frameworks, conducting data-driven analysis to inform decision-making, and influencing senior leadership on talent strategy, engagement, and culture transformation. Recognized for driving compliance, mitigating risk, and delivering HR solutions that support long-term growth and operational excellence.

Overview

8
8
years of professional experience

Work History

Human Resources Business Partner

Gt's Living Foods
07.2024 - Current
  • Spearheaded company-wide roundtables to address high turnover by designing and implementing a strategic feedback process, including tailored questions and facilitation methods, to uncover root causes, identify talent strengths and development gaps, and inform targeted leadership training programs—resulting in improved retention and enhanced management effectiveness.
  • Created and rolled out standardized, role-specific Expectation Memos across departments to drive clarity, accountability, and alignment with business objectives—leading to noticeable improvements in performance conversations, stronger employee engagement, and a reduction in early-stage turnover.
  • Built a comprehensive investigation process from the ground up, including a formal SOP, standardized statement and questioning templates, and an Investigation Conclusion Form—establishing the first-ever structured framework for consistent, compliant, and well-documented employee relations investigations across the organization.
  • Established comprehensive SOPs and a standardized framework for Performance Improvement Plans (PIPs) and disciplinary actions—creating clear templates and documentation protocols that ensured consistency, enhanced compliance, mitigated risk, and equipped managers with effective tools to address performance challenges fairly and confidently.
  • Manage and develop HR Representatives, fostering professional growth and ensuring alignment with organizational HR strategies and compliance standards.
  • Served as the primary point of contact and trainer for all new incoming HR Business Partners, providing onboarding, guidance, and ongoing support to ensure seamless integration and alignment with company HR practices and culture.
  • Created and implemented a formal Employee Accommodation Decline form in collaboration with legal, ensuring clear documentation of employee decisions while maintaining compliance with ADA regulations and reducing potential organizational risk.
  • Collaborated with Safety and executive teams to implement mandatory physical assessments for employee role transfers with differing physical demands, providing data-driven insights to support leadership decisions and maintain workplace safety.
  • Developed a standardized Position Elimination letter template for consistent and clear communication to affected employees, proactively mitigating legal and reputational risks while supporting organizational restructuring efforts.
  • Conducted a comprehensive audit of 864 employee files to ensure accuracy, completeness, and compliance with legal and internal documentation requirements—identifying and resolving gaps to maintain audit readiness and reduce compliance risk.
  • Coached managers on proactive employee relations strategies to effectively resolve workplace conflicts and promote a healthy organizational culture.
  • Managed complex employee relations cases, including investigations of harassment, discrimination, and grievances; partnered closely with legal to prepare EEOC position statements and ensure compliance.
  • Developed and delivered targeted training programs for employees and leadership, addressing identified HR needs and driving continuous improvements aligned with business objectives.
  • Created and implemented comprehensive SOPs and standardized templates for investigations, Performance Improvement Plans (PIPs), disciplinary actions, and expectation memos—ensuring consistency, legal compliance, and risk mitigation across the organization.
  • Spearheaded company-wide roundtables to analyze turnover causes, uncover talent strengths and gaps, and develop leadership training initiatives—resulting in improved retention and enhanced management effectiveness.
  • Designed and rolled out standardized Position Elimination letters, collaborating with legal to mitigate organizational risk and facilitate transparent communication during restructuring efforts.
  • Partnered with senior leadership and cross-functional teams on organizational development, change management, and workforce planning initiatives to optimize operational efficiency and support sustainable growth.
  • Served as the primary point of contact and trainer for onboarding new HR Business Partners, ensuring seamless integration and alignment with company HR practices and culture.
  • Managed and mentored HR Representatives, fostering professional development and ensuring adherence to HR strategies and compliance standards.
  • Facilitated mediation and conflict resolution sessions, improving employee relations and fostering a collaborative work environment.
  • Analyzed turnover data to identify trends and develop targeted retention strategies that reduced early-stage turnover and strengthened employee engagement.
  • Led talent acquisition efforts, working with external agencies to efficiently fill specialized roles and supporting succession planning to ensure leadership continuity.
  • Conducted exit interviews to gather actionable feedback, driving enhancements in employee experience and organizational culture.
  • Developed and implemented innovative HR programs and special events to boost employee engagement and promote teamwork.
  • Ensured all HR policies and practices complied with employment laws, minimizing legal exposure and safeguarding company interests.
  • Updated training materials and processes by integrating feedback from associates and collaborating with legal and compliance teams for continuous improvement.
  • Led organizational change initiatives by developing communication strategies and engaging key stakeholders to ensure smooth transitions and alignment with business objectives.
  • Leveraged HR analytics and workforce metrics to provide actionable insights that informed talent strategies, improved productivity, and supported business decision-making.
  • Partnered with leadership to design and implement DEI programs, embedding inclusive practices in recruitment, development, and retention to foster a diverse and equitable workplace.
  • Developed and enhanced employee lifecycle programs, from onboarding to career development and offboarding, improving overall employee engagement and retention.
  • Collaborated with compensation and benefits teams to align pay structures with market trends and business goals, ensuring competitive and equitable employee rewards.
  • Led succession planning efforts and talent reviews to identify high-potential employees and ensure leadership continuity across key organizational roles.
  • Directed HRIS implementations and process optimizations to streamline HR operations, improve data accuracy, and enhance user experience for employees and managers.

Human Resource Generalist

Glidewell Dental
09.2022 - 07.2024
  • Serve as the Human Resource point-of-contact, cross-departmentally, for 200 managers and 500+ employees
  • Conduct employee investigations to determine appropriate company response; ensuring investigation outcome is fair, equitable, and compliant with company policy and state/federal employment laws.
  • Develop rapport and strong work relationships with Managers to influence and coach management on performance, organizational and leadership matters such as hiring, promotions, counseling, performance feedback, disciplinary actions, and terminations; actively participates with management to provide creative business solutions.
  • Facilitate and administer various employee relations matters such as performance management meetings, counseling, grievances, advancement, leaves of absences, accommodations, out-placement, and exit interviews.
  • Master state and Federal benefit laws including FMLA, USERRA, COBRA, ADA, CFRA, PFL and 401K administration. Establish leaves of absence eligibility under FMLA, CFRA, and ADA guidelines.
  • Coordinate and complete benefits processing including enrollments, terminations and claims.
  • Assist with salary administration, promotions, job changes and merit increases to ensure compliance and equity within the organization; conducting training as needed.
  • Identify top talent and manage candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Interact with and provide support to Safety and Workers Compensation Administration staff; serving as First Responder by providing first-aid when necessary and assisting with initial reporting of injuries.
  • Prepare for and attend Equal Employment Opportunity Commission (EEOC) and Employment Development Department (EDD) hearings.
  • Administer and implement various human resources plans, procedures and company policies; responsible for information accuracy.
  • Assist with maintenance and updating the company policies and procedures to ensure compliance with state/federal laws.
  • Participate in various employee relations activities such as new hire orientation, benefits meetings, and employee functions.
  • Assist employees and managers with general inquiries regarding employment, benefits, company policies and procedures, compensation, and other related matters.
  • Identify legal requirements and government reporting regulations to meet US and International compliance with respect to employment. Keeping up-to-date on employment laws and regulations.
  • Managed timely processing of leaves of absence in Workday and payroll, ensuring adherence to FMLA, CFRA, and ADA guidelines.
  • Successfully conducted investigations into employee complaints, providing fair and effective resolutions.
  • Provided strategic HR guidance to line management, fostering a collaborative work environment.
  • Assessed and respond to former employees' unemployment claims via ADP, demonstrating analytical problem-solving.
  • Conducted exit interviews and process off-boarding, ensuring a smooth transition for exiting employees.
  • Collaborated with Affirmative Action groups to meet company's AA goals and EEO requirements, contributing to the company's diversity and inclusion initiatives.
  • Provided attestation letters upon request, ensuring prompt and accurate communication.
  • Served as a reliable HR resource for current and former employees, offering supportive guidance and advice.
  • Resolved complex employee relations issues, demonstrating strong conflict resolution skills.
  • Ensured compliance with USCIS employment regulations through meticulous I-9 verifications and re-verifications.
  • Conducted thorough background checks, contributing to the company's commitment to maintain a safe and secure workplace.

Human Resource Business Partner - Contracted

ServiceNow
10.2021 - 10.2022
  • Advised leaders on complex employee relations matters, delivering strategic guidance that fostered a collaborative, compliant, and performance-driven workplace.
  • Conducted sensitive workplace investigations and partnered with legal as needed to ensure fair, timely, and risk-mitigated resolutions.
  • Managed end-to-end leave of absence processes in Workday and payroll, ensuring compliance with FMLA, CFRA, ADA, and internal policy.
  • Partnered with Affirmative Action and EEO teams to support DEI goals, driving progress toward federal compliance and workforce representation objectives.
  • Led exit interviews and offboarding processes, leveraging insights to inform retention strategies and enhance employee experience.
  • Reviewed and responded to unemployment claims via ADP, applying sound judgment and documentation to minimize risk and ensure compliance.
  • Acted as a trusted HR resource to employees and managers, providing guidance on policy, employment documentation, and complex HR inquiries.
  • Ensured compliance with I-9 and USCIS requirements; conducted background checks to maintain a safe and legally compliant workforce.
  • Led cross-functional efforts to streamline HR processes, increasing operational efficiency and improving stakeholder experience.
  • Analyzed engagement survey data to identify trends and implement targeted retention strategies.
  • Implemented an employee recognition program that boosted morale and supported a culture of appreciation.
  • Enhanced HR reporting capabilities to support data-driven decision-making across HR and business leadership.

Human Resource Business Partner

Ace Parking Management, Inc.
09.2020 - 09.2021
  • Provided essential HR guidance, resolving complex employee relations issues effectively.
  • Managed I-9 verifications and background checks, upholding stringent employment standards.
  • Led cross-functional teams to streamline HR processes, improving operational workflow.
  • Analyzed employee engagement surveys to develop targeted retention strategies.
  • Implemented a new employee recognition program, boosting morale and productivity.
  • Streamlined HR reporting, enhancing data-driven decision-making.
  • Conducted investigations in response to employee complaints and resolved complex employee relations issues. Ensured investigation outcome was fair, equitable, and compliant with company policy and state/federal employment laws.
  • Identified top talent and managed candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Streamlined recruitment process, reducing hiring time by 30%.
  • Championed EEOC guidelines and Affirmative Action goals, ensuring compliance.
  • Established leaves of absence eligibility under FMLA, CFRA, and ADA guidelines.
  • Coordinated and completed benefits processing including enrollments, terminations and claims.
  • Implemented advanced sourcing techniques for talent acquisition, enhancing candidate pool.
  • Developed rapport and strong work relationships with Managers to influence and coach management on performance, organizational and leadership matters such as hiring, promotions, counseling, performance feedback, disciplinary actions, and terminations; actively participates with management to provide creative business solutions.
  • Provided empathetic HR guidance, resolving employee issues and fostering a positive work environment.
  • Analyzed HR metrics to advise leadership on strategic hiring and terminations, supporting company goals.
  • Assisted with salary administration, promotions, job changes and merit increases to ensure compliance and equity within the organization.
  • Developed a mentorship program linking new hires with senior leaders, boosting engagement.
  • Represented the Company at networking events and hiring functions.
  • Spearheaded comprehensive training and onboarding for new hires, enhancing team competency.
  • Implemented HR policies and procedures, ensuring workforce understanding and compliance.
  • Streamlined the process of tax and government documentation, ensuring adherence to state and federal standards.
  • Identified top talent and managed candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Successfully resolved employee queries and issues, maintaining a balance between compliance and service.
  • Conducted investigations in response to employee complaints and resolved complex employee relations issues.
  • Managed culture-driven initiatives, boosting employee satisfaction and retention rates by 15%.
  • Oversaw the day-to-day processing of payroll, including review of timesheets, importing payroll, hand keying payrolls and computing pay in accordance with FLSA.
  • Responded professionally to company email inquiries, promoting efficient communication.
  • Oversaw accurate entry and tracking of employee data, enhancing administrative efficiency.
  • Overhauled employee file system for better confidentiality and efficiency in audits.
  • Provided immediate solutions to employee issues, fostering a supportive workplace environment.
  • Implemented a digital tracking system for employee data, enhancing accuracy and access.
  • Managed hiring events, interviewing and onboarding new employees, ensuring a smooth transition into the team.

Human Resource Generalist - Contracted

Cleanroom Film and Bags
02.2020 - 08.2020
  • Spearheaded comprehensive training and onboarding for new hires, enhancing team competency.
  • Implemented HR policies and procedures, ensuring workforce understanding and compliance.
  • Streamlined the process of tax and government documentation, ensuring adherence to state and federal standards.
  • Identified top talent and managed candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Successfully resolved employee queries and issues, maintaining a balance between compliance and service.
  • Conducted investigations in response to employee complaints and resolved complex employee relations issues.
  • Managed culture-driven initiatives, boosting employee satisfaction and retention rates by 15%.
  • Oversaw the day-to-day processing of payroll, including review of timesheets, importing payroll, hand keying payrolls and computing pay in accordance with FLSA.
  • Responded professionally to company email inquiries, promoting efficient communication.
  • Oversaw accurate entry and tracking of employee data, enhancing administrative efficiency.
  • Overhauled employee file system for better confidentiality and efficiency in audits.
  • Provided immediate solutions to employee issues, fostering a supportive workplace environment.
  • Implemented a digital tracking system for employee data, enhancing accuracy and access.

HR Guest Service Advocate

Target
11.2017 - 02.2020
  • Provided essential HR guidance, resolving complex employee relations issues effectively.
  • Managed I-9 verifications and background checks, upholding stringent employment standards.
  • Led cross-functional teams to streamline HR processes, improving operational workflow.
  • Analyzed employee engagement surveys to develop targeted retention strategies.
  • Implemented a new employee recognition program, boosting morale and productivity.
  • Streamlined HR reporting, enhancing data-driven decision-making.
  • Conducted investigations in response to employee complaints and resolved complex employee relations issues. Ensured investigation outcome was fair, equitable, and compliant with company policy and state/federal employment laws.
  • Identified top talent and managed candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Streamlined recruitment process, reducing hiring time by 30%.
  • Championed EEOC guidelines and Affirmative Action goals, ensuring compliance.
  • Established leaves of absence eligibility under FMLA, CFRA, and ADA guidelines.
  • Coordinated and completed benefits processing including enrollments, terminations and claims.
  • Implemented advanced sourcing techniques for talent acquisition, enhancing candidate pool.
  • Developed rapport and strong work relationships with Managers to influence and coach management on performance, organizational and leadership matters such as hiring, promotions, counseling, performance feedback, disciplinary actions, and terminations; actively participates with management to provide creative business solutions.
  • Provided empathetic HR guidance, resolving employee issues and fostering a positive work environment.
  • Analyzed HR metrics to advise leadership on strategic hiring and terminations, supporting company goals.
  • Assisted with salary administration, promotions, job changes and merit increases to ensure compliance and equity within the organization.
  • Developed a mentorship program linking new hires with senior leaders, boosting engagement.
  • Represented the Company at networking events and hiring functions.
  • Spearheaded comprehensive training and onboarding for new hires, enhancing team competency.
  • Implemented HR policies and procedures, ensuring workforce understanding and compliance.
  • Streamlined the process of tax and government documentation, ensuring adherence to state and federal standards.
  • Identified top talent and managed candidates throughout the hiring process from initial contact through offer acceptance; full cycle recruiting.
  • Successfully resolved employee queries and issues, maintaining a balance between compliance and service.
  • Conducted investigations in response to employee complaints and resolved complex employee relations issues.
  • Managed culture-driven initiatives, boosting employee satisfaction and retention rates by 15%.
  • Oversaw the day-to-day processing of payroll, including review of timesheets, importing payroll, hand keying payrolls and computing pay in accordance with FLSA.
  • Responded professionally to company email inquiries, promoting efficient communication.
  • Oversaw accurate entry and tracking of employee data, enhancing administrative efficiency.
  • Overhauled employee file system for better confidentiality and efficiency in audits.
  • Provided immediate solutions to employee issues, fostering a supportive workplace environment.
  • Implemented a digital tracking system for employee data, enhancing accuracy and access.
  • Managed hiring events, interviewing and onboarding new employees, ensuring a smooth transition into the team.

Education

B.S. - Business Administration Human Resources Management

Western Governors University
10.2023

High School Diploma -

Sonora High School
05.2018

Skills

  • Bilingual
  • Microsoft Office applications
  • Google applications
  • Detail-oriented
  • Adaptive
  • Goal-Oriented
  • Critical thinking
  • Works well in high-stress environments
  • Strategic Solutions
  • Complex Problem-Solving
  • Employee Relations
  • Performance Management
  • Benefits Administration
  • Employment Law

Timeline

Human Resources Business Partner

Gt's Living Foods
07.2024 - Current

Human Resource Generalist

Glidewell Dental
09.2022 - 07.2024

Human Resource Business Partner - Contracted

ServiceNow
10.2021 - 10.2022

Human Resource Business Partner

Ace Parking Management, Inc.
09.2020 - 09.2021

Human Resource Generalist - Contracted

Cleanroom Film and Bags
02.2020 - 08.2020

HR Guest Service Advocate

Target
11.2017 - 02.2020

B.S. - Business Administration Human Resources Management

Western Governors University

High School Diploma -

Sonora High School

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Olga Carreon