Olga Carrera
El Paso,TX
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over 12 years of experience providing quality administrative support to clients.
Overview
15
15
years of professional experience
Work History
Virtual Receptionist/ Assistant
Anywhere Works.
07.2021 - Current
- Manage a high volume daily calls for attorney's and doctor's offices while undertaking a wide array of administrative tasks. These included scheduling appointments, completing intake forms, responding to emails and chats, providing customer service, performing data entry, and following up with clients and patients.
Discovery Agent
Fred Loya Insurance
07.2020 - 07.2021
- Effectively delegated claims and workloads to adjusters, ensuring equitable distribution and optimal efficiency. Procured police reports and discoveries promptly for claims processing. Opened claims in systems promptly to facilitate timely response by adjusters.
FACILITY MANAGER
Abilities Youth & Fitness Center
01.2018 - 07.2020
- Managed various day-to-day operations including but not limited to addressing customer complaints, scheduling classes, promoting company initiatives, facilitating hiring processes, identifying additional revenue streams, conducting staff training, maintaining customer communication, overseeing inventory management, and handling medical billing tasks.
Receptionist
Rehabilities (Abilities Youth & Fitness parent company)
12.2017 - 05.2018
- Handeled by not limite to, preparing rooms for patient appointments, collect insurance information, send insurance paper claims, and calling insurance companies to collect payment.
FRONT-END SUPERVISOR
K-Mart
01.2009 - 01.2015
- Oversaw customer service operations and was responsible for, but not limited to, Western Union transactions, manifiestos, change orders, scheduling, customer issues, bank deposits and end of day cash balancing.
SALES ASSOCIATE / MANAGER IN TRAINING
Sunglass Hut
01.2015 - 01.2017
- Worked on and learned, but not limited to, sales projections, inventory oversight, team management, coordinating fundraisers and open / closing procedures.
Education
Diagnostic Medical Sonographer -
El Paso Community College
12.2026
Skills
- Problem Solving
- Cash Handling
- Customer Service
- Team Communication
- Time Management
- Branding / Promotion
- Handling Sensitive Documents
- Building Workflow Processes
- Call Management
- Billing and Invoicing
- Conflict Resolution
- Switchboard Operation
- Punctual and Reliable
- [46] wpm Typing Speed
- Administrative Support
Languages
Spanish
Professional Working
Timeline
Virtual Receptionist/ Assistant
Anywhere Works.
07.2021 - Current
Discovery Agent
Fred Loya Insurance
07.2020 - 07.2021
FACILITY MANAGER
Abilities Youth & Fitness Center
01.2018 - 07.2020
Receptionist
Rehabilities (Abilities Youth & Fitness parent company)
12.2017 - 05.2018
SALES ASSOCIATE / MANAGER IN TRAINING
Sunglass Hut
01.2015 - 01.2017
FRONT-END SUPERVISOR
K-Mart
01.2009 - 01.2015
Diagnostic Medical Sonographer -
El Paso Community College
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