Olga Chavez Cepeda
Orlando
Summary
A dynamic professional with a proven trajectory, advancing from a Customer Service Representative to a successful business owner. Throughout my journey, I have continuously honed my customer service skills, recognizing the pivotal role of employee satisfaction in driving performance. Committed to delivering high-quality customer care, I create positive experiences that leave a lasting impression. Personable, professional, and fueled by enthusiasm, I thrive under pressure, excelling in every endeavor.
Overview
19
19
years of professional experience
Work History
Owner & Operator
Florida Miracle Cleaner LLC
07.2019 - Current
- Spearheaded comprehensive business system and process assessments, identifying key areas for improvement, and fueling future growth.
- Developed and enforced policies to ensure unwavering quality and consistency across all levels of operations.
- Mastered time management techniques and efficient cleaning methods, consistently meeting stringent deadlines.
- Launched a thriving business and expertly serviced a high volume of customers, exemplifying exceptional customer service skills.
- Mentored, supervised, and trained a cohesive team of 5 individuals, instilling a culture of excellence.
Customer Service Rep/Administrative Assistant
Noah’s Ark Trucking Inc
06.2013 - 01.2019
- Orchestrated seamless meetings and gatherings, optimizing company operations and communications.
- Maintained and created impeccable office documents, including invoices and reports, ensuring precision and clarity.
- Provided stellar client service, adeptly addressing questions and concerns with a positive and professional demeanor.
- Delivered timely responses to routine inquiries, demonstrating effective communication skills.
- Fostered robust business relationships with local distributors and vendors, ensuring access to top-notch products and updates for customers.
Customer Service Rep/Administrative Assistant
Ace Insurance & Tags
09.2004 - 06.2013
- Exhibited exceptional customer service techniques while selling diverse insurance coverage to vehicles, drivers, and passengers.
- Efficiently processed endorsements via phone and fax, ensuring customer needs were met promptly and satisfactorily.
- Skillfully managed policy reinstatements, payments, and cancellations, exceeding expectations.
- Handled vehicle, vessel, mobile home, and trailer registrations, along with title services and handicap parking permits.
Education
Bachelor of Science - Business Management And Leadership
Valencia College
Orlando, FL08.2026
Associate of Arts - Paralegal
City College - Altamonte Springs
Altamonte Springs, FL06.2013
Skills
- Bilingual (Spanish)
- Microsoft Word, PowerPoint, Excel, Access, Outlook
- Organization and Leadership
- Active Listener
- Adaptability
- Dependability
- Effective Communication
- Empathetic
- Quick Thinker
Timeline
Owner & Operator
Florida Miracle Cleaner LLC
07.2019 - Current
Customer Service Rep/Administrative Assistant
Noah’s Ark Trucking Inc
06.2013 - 01.2019
Customer Service Rep/Administrative Assistant
Ace Insurance & Tags
09.2004 - 06.2013
Bachelor of Science - Business Management And Leadership
Valencia College
Associate of Arts - Paralegal
City College - Altamonte Springs
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