Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olga Cosme Febus

Orlando,FL

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Costumer Service

Walmart
Orlando, FL
03.2023 - Current
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Maintained an organized filing system for customer records and service requests.
  • Implemented new processes to improve customer service efficiency.
  • Provided technical support to assist customers with troubleshooting software or hardware problems.
  • Performed data entry tasks related to sales, returns, accounts receivable.
  • Handled cash transactions accurately according to established policies and procedures.
  • Tracked inventory levels on a daily basis and restocked shelves as needed.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated account information after customer calls and noted client concerns and issues.

House Cleaner

jireh quality cleaning
Sebring, FL
06.2021 - Current
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Organized closets according to customer specifications.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Applied waxes to woodwork or tile floors for protection against wear-and-tear.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.

Education

High School Diploma -

Emilio R Delgado
Corozal, PR
05-2001

Skills

  • CRM Software
  • Social Media
  • Complaint Handling
  • Account Management
  • Customer Needs Assessment
  • Issue Escalation
  • Call Control
  • Customer queries
  • Public Speaking
  • Client Engagement
  • Returns processing
  • Sales follow-up

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Costumer Service

Walmart
03.2023 - Current

House Cleaner

jireh quality cleaning
06.2021 - Current

High School Diploma -

Emilio R Delgado

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Olga Cosme Febus