Olga Crosland

• Establishes and modifies daily work schedules considering warehouse needs.
• Coordinates job activities and tasks of direct reports on a daily and/or extended basis, in addition to the timing and location of those tasks.
• Oversees the daily receiving of product and/or oversees the daily selection and shipping of product to stores.
• Monitors processes for inbound and outbound deliveries to ensure compliance with established guidelines.
• Develops and implements action plans to improve operating results.
• Establishes and communicates job responsibilities and performance expectations to their direct reports to assure mutual understanding and desired results.
• Models the company strategy, as well as communicates the core values of the organization, to create a sense of teamwork and membership among employees.
• Interacts effectively with peers through ongoing communication and exchange of information and operates in accordance with shared warehouse management objectives.
• Collaborates with other divisional operational areas and communicates relevant information allowing them to fulfill their duties.
• Communicates with District Managers and store management as appropriate.
• Provides input and recommendations to the Warehouse Operations Manager regarding changes to improve the operation.
• Monitors all companies providing service within the warehouse to ensure acceptable performance.
• Ensures communication with the in-house carrier of daily schedule changes and needs.
• Monitors the competitive environment within the community and informs management regarding adjustments necessary to maintain the company’s competitive position.
• Recommend personnel for advancement and termination as appropriate.
• Addresses warehouse issues, escalates and/or refers concerns to peers, 3rd parties, or other management as appropriate; consistently upholds established standards to ensure equitable treatment of warehouse personnel.
• Oversees the activities of warehouse personnel, ensuring effectiveness and efficiency of day-to-day operations.
• Leads, plans and facilitates regularly scheduled Warehouse Associate meetings.
• Trains and develops direct reports to achieve their maximum professional potential to retain a motivated and productive workforce.
• Observes and evaluates employees’ work performance; provides feedback and coaching as appropriate, including completion of annual performance review.
• Supervises the timely, accurate and efficient storage of product, supplies and equipment.
• Supervises warehouse teams to ensure compliance with food safety, sanitation, maintenance and operational safety guidelines and procedures.
• Oversees warehouse personnel to ensure compliance with federal, state and local regulations.
• Monitors and manages controllable expenses; provides appropriate inventory and efficiency results and makes employee payroll adjustments as necessary.
• Ensures a safe environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order.
• Manages direct reports to ensure they comply with established policies and procedures, including but not limited to those outlined in the Employee Handbook, Procedures Manuals.
• Other duties as assigned.

• Led startup and opening of credit repair business and provided business development, creation of operational procedures and workflow planning.
• Reached out to major credit bureaus to obtain records and discuss entries.
• Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
• Cultivated and strengthened relationships with new clients and educated clients on how to maintain healthy credit.
• Managed over 500 customers credit profiles with 100% satisfaction.