Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Olga Cruz

Oldsmar,FL

Summary

Dynamic professional with extensive experience in counseling and mentoring, notably at Prison of Warsaw. Proven ability to define treatment objectives and provide emotional support, enhancing client recovery. Skilled in outreach activities and community resource navigation, fostering strong relationships to promote well-being and personal growth. Committed to empowering individuals through tailored support strategies.

Overview

19
19
years of professional experience

Work History

Warehouse Supervisor

Tempo Fulfillment Inc
10.2017 - Current
  • Supervised warehouse operations by managing employees.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Oversaw daily operations and shipping and handling processes.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Maintained high levels of accuracy in daily operations.
  • Cleaned and maintained warehouse in compliance with NSF and OSHA safety standards.

Receptionist

NCR
10.2014 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.

Fitness Trainer

Multiple
05.2006 - 11.2016
  • Demonstrated how to carry out various routines and exercises.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs (e.g. Pilates, Yoga, Zumba)
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Used music to motivate and energize classes.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Promoted fitness classes to boost gym attendance.

Assistant

Austrowaren Polska
05.2009 - 10.2009
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Drug and Alcohol Counselor

Prison of Warsaw, Sluzewiec
05.2007 - 03.2009
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Supported aftercare planning for continued recovery after treatment.
  • Monitored client progress to make necessary adjustments for client success.
  • Kept accurate and detailed records to track and document client progress.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.

Youth Support Worker

City Hall of Warsaw
04.2006 - 12.2006
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Provided key emotional support to special needs youth.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Facilitated outreach activities to build community awareness.

Education

Master of Science - Pedagogical Sciences

Maria Grzegorzewska Special Education College
Warsaw, Poland
06.2007

Skills

  • Individual and group counseling
  • Patient confidentiality
  • Defining treatment objectives
  • Recovery support services
  • Community resources
  • Family counseling
  • Substance abuse education
  • Boundary setting
  • Communication techniques
  • Outreach activities
  • Mentoring and coaching
  • Emotional support

Languages

Polish
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Interests

  • Music
  • Dancing
  • Reading
  • Fashion and Style
  • Blogging
  • Homelessness Outreach
  • Volunteer Work
  • Advocacy Campaigns
  • Participating in cultural exchange programs and homestays
  • Watching Movies and TV Shows

Timeline

Warehouse Supervisor

Tempo Fulfillment Inc
10.2017 - Current

Receptionist

NCR
10.2014 - 05.2017

Assistant

Austrowaren Polska
05.2009 - 10.2009

Drug and Alcohol Counselor

Prison of Warsaw, Sluzewiec
05.2007 - 03.2009

Fitness Trainer

Multiple
05.2006 - 11.2016

Youth Support Worker

City Hall of Warsaw
04.2006 - 12.2006

Master of Science - Pedagogical Sciences

Maria Grzegorzewska Special Education College

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Olga Cruz