OLGA C. WILLIS

* Improve cash handling accuracy by conducting thorough daily reconciliations of all brokerage account transactions.

* Maintain compliance with company policies, federal regulations related to cash management practices.

* Process transactions efficiently to maintain accuracy in cash handling.

* Manage cash discrepancies, resolving issues promptly.

* Assist in day-end closing activities for seamless financial reporting.

* Facilitate communication between departments to streamline cash control processes.

* Analyze cash flow patterns to identify and address potential discrepancies.

* Monitor security measures surrounding the handling of company funds, minimizing risk of theft or fraud.

* Reduce financial discrepancies through meticulous attention to detail in reconciling transactions.

* Promote a positive work environment by effectively communicating with colleagues and supervisors on cash-related matters.

• Serviced Fanny May and Freddie Mac loans in a high-volume environment
• Worked on customer PMI cancellation requests following RESPA guidelines
• Research, identify, and resolve escrow discrepancies including overpayments and cancellations
• Provided superior customer service to internal and external customers to efficiently and accurately resolve escalated escrow issues
• Collaborated with other departments, including payment processing, cash group, investor reporting, and exceptions, on posting funds and escalated issues
• Conducted thorough audits of escrow files, identifying discrepancies and rectifying them promptly.
• Managed escrow accounts to ensure timely and accurate processing of transactions.
• Ensured compliance with industry standards and regulations, maintaining integrity of escrow accounts.
• Enhanced accuracy of transaction records by meticulously reviewing and verifying documentation.

• Ensured accuracy of escrow real estate tax and insurance data on newly booked installment loans
• Identified discrepancies and errors to escrow data, and perform corrections
• Researched and collected data from secured website
• Worked with counties, insurance companies, loan officers, and internal TCF departments to efficiently complete audit procedures
• Conducted thorough audits to ensure compliance with financial regulations and standards.
• Improved accuracy of financial reports by identifying discrepancies and recommending corrections.

• Processed custom checks to apply towards escrow, shortages, and payments
• Performed various other tasks including verifying mortgages, clearing Visa GL, entry data to Automated Journal Entry System (AJET), General Ledger entry, and updating customer requests