Olga Danyliuk

• Act as the first point of contact for internal and external users, providing technical support and guidance.

• Process transactions and maintain accurate records in membership and finance systems.

• Investigate discrepancies and collaborate with analysts and leadership to resolve complex issues.

• Document procedures and contribute to knowledge base articles for team reference.

• Maintain high levels of accuracy and attention to detail while handling multiple tasks and priorities.

• Provide training, support, and collaboration through cloud-based platforms and internal communication tools.

• Provide targeted case management and psychosocial rehabilitative services per Medicaid and organizational guidelines.
• Monitored progress of clients towards goals, adjusting plans as necessary for optimal outcomes.
• Coordinated interdisciplinary team meetings to ensure comprehensive care delivery for clients.
• Advocated for client access to resources, enhancing support services and community integration.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Recruited and managed international translation volunteers.
• Assisted with software testing, help center content, and multilingual communications.
• Supported planning and execution of global user experience projects.
• Organized workshops and training sessions to educate volunteers on best practices in genealogy research.
• Analyzed user feedback to identify areas for service improvement and implement changes.

• Designed and delivered lessons, conducted assessments, and facilitated curriculum development.
• Managed staff, payroll, and classroom administration.
• Delivered training and facilitated communication with parents and leadership teams.
• Mentored new teachers on classroom management techniques and instructional strategies.
• Led professional development workshops to share best practices and innovative teaching methods.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.