Olga Duku
Kansas City,MO
Summary
Detail-oriented and compassionate professional with strong experience in customer service, administrative support, and operational accuracy. Skilled in customer interaction, data entry, and maintaining compliance with organizational policies. Adept at problem-solving, multitasking, and ensuring a positive experience for customers in fast-paced environments. Professional in manufacturing and production industry with strong background in operating and maintaining production machinery. Adept at streamlining operations to boost efficiency and product quality. Highly collaborative team player with focus on achieving results and adapting to changing production needs. Known for technical proficiency and reliability.
Overview
9
9
years of professional experience
Work History
Senior Warehouse Associate
AmerisourceBergen
Kansas City
10.2025 - 12.2025
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
Sales Representative
Cellular World
Kansas City, MO
06.2025 - 08.2025
- Handle customer inquiries, concerns, and basic troubleshooting
- Follow company policies, procedures, and compliance standards
- Maintain store appearance and assist with inventory management
- Greet customers and provide a positive, engaging sales experience
- Promote and sell AT&T products and services, including wireless plans, smartphones, accessories, internet, and TV services
Aseptic Production Operator
Niagara Bottling
Kansas City, MO
06.2023 - 04.2025
- Maintained compliance with strict health, safety, and quality standards.
- Conducted regular checks and documented findings with attention to accuracy.
- Collaborated across teams to resolve issues and maintain efficient operations.
- Strengthened skills in detail orientation, documentation, and compliance.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
Material Handler / Forklift Driver
McKesson
Kansas City, MO
09.2021 - 05.2023
- Supported healthcare distribution by preparing and shipping medical supplies.
- Ensured orders were processed correctly to meet time-sensitive patient needs.
- Worked cross-functionally with departments to improve efficiency and workflow.
Package Sorter
Amazon
Liberty, MO
10.2022 - 04.2023
- Accurately organized and routed packages to meet tight delivery deadlines.
- Applied organizational and time management skills in a high-volume setting.
Production Operator / Quality Technician
Challenge Manufacturing
Kansas City, MO
08.2020 - 07.2021
- Reviewed and verified product quality, maintaining accuracy in documentation.
- Reported discrepancies and ensured compliance with safety and quality standards.
- Developed precision and attention to detail transferable to healthcare administration.
Cashier / Customer Service Associate
The Home Depot
Liberty, MO
02.2019 - 08.2020
- Assisted customers with inquiries, returns, and orders while maintaining professionalism.
- Handled financial transactions with accuracy and confidentiality.
- Resolved concerns with empathy, ensuring customer satisfaction.
Cashier / Cook
McDonald's
Kansas City, MO
10.2016 - 01.2018
- Provided customer service in a fast-paced environment.
- Strengthened teamwork, adaptability, and multitasking abilities.
Education
High School Diploma -
Liberty High School
Liberty, MO05.2020
Skills
- Customer Service
- Team Collaboration
- Data Entry & Records Management
- Communication & Conflict Resolution
- Problem solving abilities
- Time Management & Multitasking
- Sales expertise
- Safety protocols adherence
Timeline
Senior Warehouse Associate
AmerisourceBergen
10.2025 - 12.2025
Sales Representative
Cellular World
06.2025 - 08.2025
Aseptic Production Operator
Niagara Bottling
06.2023 - 04.2025
Package Sorter
Amazon
10.2022 - 04.2023
Material Handler / Forklift Driver
McKesson
09.2021 - 05.2023
Production Operator / Quality Technician
Challenge Manufacturing
08.2020 - 07.2021
Cashier / Customer Service Associate
The Home Depot
02.2019 - 08.2020
Cashier / Cook
McDonald's
10.2016 - 01.2018
High School Diploma -
Liberty High School