OLGA ELIZABETH MACALUSO
Leander
Summary
Dynamic hospitality, events, and operations professional with 10+ years of experience delivering seamless guest experiences and precise order fulfillment in high‑volume, fast‑paced environments. Adept at coordinating complex events, managing inventory workflows, and building strong client relationships. Combines creative problem‑solving with operational precision to exceed service, quality, and efficiency goals.
Overview
12
12
years of professional experience
Work History
Order Picker & Packer
BodyArtForms
02.2025 - Current
- Pull assigned customer orders using RF scanner and handset, meeting speed and accuracy standards.
- Package all orders within the same workday to ensure on‑time shipping and customer satisfaction.
- Generate shipping paperwork and stage DHL and USPS deliveries for efficient carrier pickup.
- Stock processed purchase orders into correct warehouse locations using RF scanner and handset.
- Consistently maintain a packing quality score of 85% or higher.
- Restock packaging supplies daily to maintain uninterrupted workflow.
- Assist with inventory quality control and special projects assigned by the Packing Supervisor.
Waitstaff/Server
Barr Mansion & Artisan Ballroom
01.2024 - 02.2025
- Deliver VIP-level service for weddings and private events, ensuring guest satisfaction and repeat bookings.
- Coordinate with kitchen and bar teams to streamline service flow and reduce wait times.
- Maintain pristine dining areas and restock supplies to prepare for consecutive events.
Event Staff/Server/Driver
Royal Fig Catering
04.2022 - 01.2024
- Led as floor captain for high‑profile events, managing VIP service and training new staff.
- Executed event setup and breakdown for functions hosting up to 250 guests.
- Ensured compliance with hygiene and safety standards in all service areas.
Women's Apparel Sales Associate
Nordstrom
02.2022 - 04.2022
- Achieved sales goals through in‑store and digital channels, leveraging social media outreach.
- Built lasting customer relationships, increasing repeat business and loyalty program sign‑ups.
- Maintained visual merchandising standards and organized sales floor for optimal customer experience.
Event Staff/Server
Made by Meg Catering Company
10.2014 - 12.2021
- Provided exemplary service to high‑end and celebrity clients at luxury events.
- Supervised banquet stations and coordinated service across multiple areas.
- Supported event leads with on‑the‑fly problem‑solving to ensure smooth execution.
Point of Sale Associate
Marshall's
08.2013 - 01.2014
- Greeted customers and provided directions within the store
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join rewards program/store credit card
- Restocked and organized merchandize in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Completed purchase and return transactions
Banquet Server
Ca' Del Sole Ristorante Italiano
06.2021 - 10.2021
- Prepared serving and appetizer trays and setting tables in setup for event
- Welcomed guests with personable attitude and brought beverages while reviewing menu options
- Walked among tables and refilled water and beverages while taking orders for food
- Collected dishes promptly after each course, cleared glassware and maintained customer satisfaction
- Handled food safety and kept spaces clean to protect customers and maintain proper sanitation
- Collaborated with kitchen related staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres
- Cleaned up and broke down all event spaces at the end of each event
Team Member
George P. Johnson Marketing
11.2013
- Performed client monitoring into class sessions
- Floor-present to guide and answer any questions the visitors might have
- Worked different stations to provide optimal coverage and meet production goals
- Maintained productive and efficient approach to all tasks
Education
Certificate - Landscape Design & Horticulture
Austin Community College
Austin, Texas12-2026
BA - Architecture
California Baptist University
Riverside, California06.2021
AA - Liberal Arts & AA in Social And Behavioral Science
Citrus Community College
Glendora, CA06.2016
Certificate - Engineer Drawing
Citrus Community College
Glendora, CaliforniaHigh School Diploma - undefined
Claremont High School
Claremont, California06.2013
Certificate of Completion - undefined
Encounter School of Discipleship
Pomona, California12.2013
AA - Social and Behavioral Sciences
California Baptist University
Riverside, CaliforniaSkills
Operations & Logistics: Order picking/packing, inventory control, RF scanner use, shipping coordination
Hospitality & Events: VIP guest service, high‑volume dining, event setup/breakdown, workflow coordination, staff training
Customer Engagement: Client communication, conflict resolution, sales support, POS operations
Creative & Technical Tools: Adobe Creative Cloud, AutoCAD, Revit, Enscape, design concepts
Professional Strengths: Detail‑oriented, adaptable, analytical, self‑motivated, collaborative
Timeline
Order Picker & Packer
BodyArtForms
02.2025 - Current
Waitstaff/Server
Barr Mansion & Artisan Ballroom
01.2024 - 02.2025
Event Staff/Server/Driver
Royal Fig Catering
04.2022 - 01.2024
Women's Apparel Sales Associate
Nordstrom
02.2022 - 04.2022
Banquet Server
Ca' Del Sole Ristorante Italiano
06.2021 - 10.2021
Event Staff/Server
Made by Meg Catering Company
10.2014 - 12.2021
Team Member
George P. Johnson Marketing
11.2013
Point of Sale Associate
Marshall's
08.2013 - 01.2014
High School Diploma - undefined
Claremont High School
Certificate of Completion - undefined
Encounter School of Discipleship
Certificate - Landscape Design & Horticulture
Austin Community College
BA - Architecture
California Baptist University
AA - Liberal Arts & AA in Social And Behavioral Science
Citrus Community College
Certificate - Engineer Drawing
Citrus Community College
AA - Social and Behavioral Sciences
California Baptist University
Additional Roles
Banquet Server – Ca’ Del Sole Ristorante Italiano (2021) | POS Associate – Marshall’s (2013–2014) | Event Team Member – George P. Johnson Marketing (2013)
Hobbies and Interests
Travel & Cultural Exploration • Art & Design • Gardening
Similar Profiles
Logani MamoeLogani Mamoe
Babysitter at Deborah MamoeBabysitter at Deborah Mamoe
Tetiana KozatskaTetiana Kozatska
Estée Lauder Business Manager at DillardsEstée Lauder Business Manager at Dillards
Roy PinkertonRoy Pinkerton
Barista at Instill CoffeeBarista at Instill Coffee
Sienna MongeSienna Monge
Team Member at Raising Cane's RestaurantsTeam Member at Raising Cane's Restaurants
Grayson RobersonGrayson Roberson
Order Picker/Order Picker/Packer Associate at Bonaventure LLCOrder Picker/Order Picker/Packer Associate at Bonaventure LLC