Olga Enriquez
Clark,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Care Manager
Assisting Hands Home Care
Lyndhurst, NJ
10.2023 - Current
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Explained policies, procedures and services to patients.
Service Coordinator
Closet Factory
Fanwood, NJ
11.2022 - 10.2023
- Scheduled and confirmed install and service appointments.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Tracked shipments to ensure delivery on time and in excellent condition.
- Prepared purchase orders and sent to distributors and suppliers.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
Personal Shopper
Whole Food Market
Clark, NJ
05.2020 - 03.2022
- Completed pickup and shopping orders for customers across the state.
- Satisfied customers with quick, accurate service under tight deadlines.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Chose top-quality items to fulfill over 20 daily customer orders; each order containing 45 items on average.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to products or supplies.
Beauty Consultant Sales Representative
Target
Clark, NJ
08.2018 - 04.2020
- Informed clients of current sales promotions to boost sales.
- Offered product demonstrations and education to promote benefits and quality.
- Maximized sales by cross-selling and upselling higher-profit products.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs and submitted. completed paperwork.
- Recommended merchandise to customers based on needs and. preferences.
- Stocked shelves and supplies and organized displays to focus. customer attention on specific items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Associate of Science - Psychology
Union County College
Cranford, NJ05.2016
High School Diploma -
Mother Seton Regional High School
Clark06.2014
Some College (No Degree) -
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Excellent Customer Service Skills
- Inventory Management
- Excellent Written and Verbal Communication
- Payment Processing
- Reliable and trustworthy
- MS Office, Excel, & Salesforce
Languages
Spanish
Native/ Bilingual
Timeline
Care Manager
Assisting Hands Home Care
10.2023 - Current
Service Coordinator
Closet Factory
11.2022 - 10.2023
Personal Shopper
Whole Food Market
05.2020 - 03.2022
Beauty Consultant Sales Representative
Target
08.2018 - 04.2020
Associate of Science - Psychology
Union County College
High School Diploma -
Mother Seton Regional High School
Some College (No Degree) -
Rutgers, The State University of New Jersey
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