Summary
Overview
Work History
Education
Skills
Timeline
Generic
Olga Rivera Galati

Olga Rivera Galati

Lancaster,PA

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful, with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.

Overview

29
29
years of professional experience

Work History

Senior Sample Management Specialist

Eurofins Lancaster Laboratories
Lancaster, PA
06.2022 - Current
  • Performed internal order audits for all pharmaceutical clients.
  • Identified any issues during the compliance audit for Small Molecule, Large Molecule, Microbiology, Raw Materials, Med Device and Bio Pharmaceutical submissions and reached out to our pharmaceutical clients promptly and efficiently.
  • Experience in material sample registration, building studies, Stability Protocol studies.
  • Experience with Stability samples, protocols, stability timepoints, Reportable test methods, Testing Specifications.
  • Completed ongoing quality checks on samples, testing and products, closely following strict FDA, QA, GMP, GXP, GCP, GDP guidelines.
  • Experience in ELims/LIMS, CRM, Salesforce, USP/EP/JP, One Note, Wiki, SOP's, Investigations, Exceptions, Pricing, Quotes, PO's, Jira Tickets, Microsoft software, MS Office, Presentations, Walk in items, SDS, Temptales, Sample Submission Forms, Online Orders, CAPA's, Financial audits, Milestones, FTE, FFE .
  • Experience in Analytical Definition, CAP, PAF, Aliquots, Pharma Storage,
  • Maintained compliance with laboratory, company and legal regulations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Sample Entry and Sample audit experience
  • Provided quality support to ensure that orders/audits met quality standards and customer requirements.
  • Ensured correct test methods, placeholders, positive, negative or difficult controls were provided, all requirements for testing were provided.
  • Worked closely with management to discuss external audit results and action plans.
  • Performed 1573 audits in just first half of 2022 and 1453 thus far for 2023 will reach 2500-3000 by end of 2023 according to internal and external regulations.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Learned new testing methods through continued education and research.
  • Fostered culture of analytical thinking and precision to diagnose quality issues.

Intake Care Coordinator Supervisor, Case Manager & Senior Recruiter

Private Home Care Services
Lancaster, PA
12.2019 - 11.2021
  • Responsible for coordination in the primary care for patients
  • Assists with caregivers to ensure safe, quality and compassionate care to patients
  • Responsible for assessing the patient’s needs and goals, creating a proactive care plan, monitoring and following up
  • Worked with physicians regarding new medications that would benefit the patient
  • Accepted pharmaceutical suggestions when needed
  • Experience working with ClearCare, Care Coordination, HHA software
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Processed onboarding paperwork for new hires and rehires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Organized initiatives, drafted documentation and enforce compliance with best practices.
  • Completed internal and external audits according to established procedures.
  • Built and strengthened relationships with regulatory representatives, vendors and company customers.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Conducted exit interviews and completed employment termination paperwork.
  • Administered employee benefit plans.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.
  • Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
  • Maintained compliance frameworks, policies and documentation to support audits.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Stayed abreast of applicable laws and state or federal regulation to report violations.
  • Utilized risk management techniques and business knowledge to improve compliance programs.

Regional Director of Sales, Marketing, Hotel Mgt

Marriott International, Inc. & Hilton Hotels
Harrisburg, PA
12.2018 - 06.2019
  • Maintained relationships with key accounts to increase customer satisfaction and account revenue
  • Accountable for negotiating and preparing proposals and contracts for corporate, associations, non- profits, government, SMERF and event rates
  • Responsible for sales and business processes and support corporate and hotel goals
  • Experience working with Fosse, Marsha RFP, Mardi, STS, Salesforce, Delphi, and OnQ
  • Assisted sales personnel in sales techniques and recommended improvements.
  • Coordinated full sales operations within assigned region and managed 4 sales specialists to generate over 600k in sales quarterly.
  • Established plans for pursuing new customer groups and product opportunities.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Conducted in-depth research into customer habits, trends in market and competitor activities.
  • Forecasted and documented annual and quarterly profits.
  • Owned strategy development and results for regional sales territory, managing facets of product sales, education and brand awareness initiatives.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw recruiting, interviews and new employee hiring.
  • Built and maintained productive relationships with employees.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Input and confirmed reservations for guests.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.

Department Manager for Group Travel

AAA Central Penn
Harrisburg, PA
01.2017 - 12.2018
  • Accountable for managing 27 employees
  • Maintained cost control and effectiveness of the Group Department
  • Responsible for negotiating rates , contracts, proposals for group packages with vendors
  • Conducted training and seminars for members as well as employees
  • Responsible for monthly Excel reports
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Managed 27 full-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Experience with Sabre, Opera, Travel works, Amadeus, Travel Port
  • Calculated expenses and overhead to remain profitable and competitive.
  • Assigned tasks based on operational needs and individual strengths.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Built and managed relationships with vendors through effective contract management and price negotiations.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Key Acct Sales Manager, Financial Analyst, PMP

Clipper Magazine, Gannett
Lancaster, PA
03.2003 - 01.2016
  • Responsible for maintaining client base, business and financial orders
  • Accountable for lines of credit, processing documents, collections and followed up on past due accounts
  • Maintained a weekly database of potential financial issues with field reps
  • Responsible for training for new employees
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Achieved company growth and brand development through market expansion and sales.
  • Created and finalized quotes to complete deals with vendors and customers.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Formulated trusted relationships with key accounts.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Liaised between customers and sales teams to deliver successful solutions according to customer needs.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Wrote, proofed and edited sales proposals and correspondence.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Conducted periodic audits to foster compliance with standards and service levels.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Identified new business opportunities and leads for key clients.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Negotiated contract terms with clients and established important deadlines.
  • Increased product sales through targeted marketing campaigns.
  • Explained new products and services to customers.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.

CEO,

360 GLOBAL SECURITY
Lancaster, PA
06.2003 - 05.2008
  • Co-creator and developer of global security consulting firm
  • Provided security consultations to corporations, private & nonprofit organizations, and residential homeowners
  • Assisted with security plans and mock events of foreign & domestic attacks
  • Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Established and oversaw strategic business actions and streamlined operations.
  • Assessed company operations with various teams to develop strategies for improvement and expansion into new markets.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Oversaw strategic business decision-making to develop, enhance and enforce business mission.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Interfaced with clients to discuss budget allocation to determine project scope.
  • Fostered collaboration and development of new practices by business leaders.
  • Ran routine security checks, suggesting improvements as necessary.
  • Communicated security policies to staff members and performed security training.
  • Performed security clearance processing for company employees.
  • Detected and reported unauthorized personnel and activities.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
  • Negotiated and approved contracts between company and distributors, suppliers and other external entities.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Drove company vision with collaborative employee engagement techniques and strategic leadership.
  • Monitored company performance by measuring and analyzing results and minimizing impact of variances.
  • Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Checked financial reports to confirm financial soundness and good operating margin.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Trained new security officers on safety protocols and company standards.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Performed audits and inspections of facility to locate potential threats.
  • Developed crisis response and evacuation strategies for use during emergencies.
  • Assisted law enforcement with facility investigations and critical event responses.
  • Scheduled routine maintenance and updates on security programs, cameras and other devices.

Paralegal, Forensic Investigation, Office Manager

Law Offices of Thomas Floyd, ESQ
Lancaster, PA
02.2003 - 03.2007
  • Accountable for all administrative and managerial responsibilities of staff
  • Responsible for organizing meetings, programs and client services
  • Provided legal research, pretrial litigation and preparation
  • Maintained close relationships with law enforcement, military associates and investigators
  • Identified and analyzed legal documents, discoveries and contracts.
  • Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
  • Managed office inventory and placed new supply orders.
  • Participated in client interviews, observed questioning process and documented information.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Entered client data to manage records and customer relationships
  • Prepared clients for appointments, depositions and testimony.
  • Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Used crime scene equipment to identify, collect, forensically examine and preserve physical evidence.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Coordinated subpoena services and other support activities for legal office.
  • Researched documents and publications to establish case-altering details and evidence.
  • Interpreted criminal law, real property law and bankruptcy.
  • Researched laws and regulations and delivered reports and analysis to attorneys.
  • Transcribed official records during court proceedings.

Travel Consultant

AAA CENTRAL PENN
11.1994 - 06.2004
  • Specialized in corporate travel for local companies as well as individual travel and group tours
  • Responsible for large corporate events
  • Always exceeded quarterly goals and provided outstanding customer service
  • Accountable for large corporate event itineraries, group tours, escorted large and small groups on expeditions
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Used company tools and systems to complete requests.
  • Searched and confirmed travel reservations for customers.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.

Education

Bachelor of Science - Business Management & Leadership

Capella University
Remote

Associate Degree - Business Management

Miami Dade Community College
Hialeah, FL

High School Diploma -

Sacred Heart Catholic School
Homestead, FL
06.1988

Conestoga Valley High School
Smoketown, PA

Skills

  • Conflict Resolution
  • Verbal and Written Communication
  • Interdisciplinary Collaboration
  • Case Needs Assessment
  • Community Outreach
  • Relationship Building
  • Decision Making
  • Resource Identification
  • Performance Tracking
  • Program Development
  • Documentation and Reporting
  • Annual Case Reviews
  • Records Management
  • Case Management Tracking
  • Risk Management
  • Employee Performance Evaluations
  • Operating Plans Development
  • Process Implementation
  • Time Management
  • Critical Thinking
  • Operational Records Maintenance
  • Employee Training Program
  • Budget Development
  • Employee Work Scheduling
  • Interdepartmental Functions Coordination
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Information Systems Development
  • Service Utilization Improvements
  • Budget Planning
  • Data Analysis
  • Financial Operations Oversight
  • Financial Reporting Coordination
  • Lead Generation
  • Customer Base Development
  • Business Development
  • Negotiation and Persuasion
  • Upselling and Cross Selling
  • Customer Service
  • Budget Management
  • Market Research
  • Forecasting and Reporting
  • Territory Growth
  • Consultative and Relationship Selling
  • Team Building
  • Deal Closing
  • Territory and Account Management
  • New Account Development
  • Project Management
  • Sales Leadership
  • Problem-Solving
  • Market and Competitive Analysis
  • Operating Procedures and Policies
  • Salesforce Software
  • Profitability Assessments
  • Advertising Campaigns
  • Team Recruiting and Onboarding
  • Google AdWords
  • Sales Records Management
  • Market Trend Analysis
  • Customer Trend Analysis
  • Customer Complaint Resolution
  • Networking Events
  • Crime Prevention Methods
  • CCTV Surveillance
  • Screening Wands
  • Criminal Records Searches
  • First Aid and CPR Certified
  • Criminal Law Knowledge
  • Investigative Skills
  • Security Regulation Enforcement
  • Crisis Management Plans
  • CPR Certified
  • Security Team Coordination
  • Pattern Recognition
  • Emergency Response
  • Federal and State Regulation Compliance
  • Law Enforcement Collaboration
  • Professional Demeanor
  • De-escalation Techniques
  • Background Checks
  • Fluent in English and Spanish
  • Criminal Records Searches
  • Detail-Oriented
  • High Level of Integrity
  • Evidence Collection Interpretation
  • Trace Evidence Recovery
  • Relevant Equipment Training
  • Court Proceedings Familiarity
  • PPE Use
  • Friendly, Positive Attitude
  • Working Collaboratively
  • Computer Skills
  • Estate Tax Returns
  • Bankruptcy Law
  • Superb Legal Research Skills
  • Database Searching
  • Filing System Organization
  • Legal Terminology
  • Microsoft Office
  • Case Summaries
  • Legal Research
  • Trial Preparation Assistance
  • Summary Writing
  • Complex Problem Solving
  • Document Management
  • Correspondence and Legal Forms Drafting
  • Deposition Briefings
  • Information Confidentiality
  • Legal Correspondence
  • Civil Litigation

Timeline

Senior Sample Management Specialist

Eurofins Lancaster Laboratories
06.2022 - Current

Intake Care Coordinator Supervisor, Case Manager & Senior Recruiter

Private Home Care Services
12.2019 - 11.2021

Regional Director of Sales, Marketing, Hotel Mgt

Marriott International, Inc. & Hilton Hotels
12.2018 - 06.2019

Department Manager for Group Travel

AAA Central Penn
01.2017 - 12.2018

CEO,

360 GLOBAL SECURITY
06.2003 - 05.2008

Key Acct Sales Manager, Financial Analyst, PMP

Clipper Magazine, Gannett
03.2003 - 01.2016

Paralegal, Forensic Investigation, Office Manager

Law Offices of Thomas Floyd, ESQ
02.2003 - 03.2007

Travel Consultant

AAA CENTRAL PENN
11.1994 - 06.2004

Bachelor of Science - Business Management & Leadership

Capella University

Associate Degree - Business Management

Miami Dade Community College

High School Diploma -

Sacred Heart Catholic School

Conestoga Valley High School

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Olga Rivera Galati