Olga Gamez
Grand Prairie
Summary
Detail-oriented professional with strong customer interaction and order processing skills. Proven ability to handle escalated complaints and deliver effective solutions, enhancing guest satisfaction and operational efficiency. Adaptable professional with a versatile background in customer service and classroom management. Known for strong attention to detail and effective communication, contributing to enhanced visitor experiences and operational success.
Overview
3
3
years of professional experience
Work History
Laundry Attendant
Laundry mat
Grand Prairie
10.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and ensured accurate fulfillment of customer requests.
- Handled escalated complaints and provided effective solutions promptly
- Ensured guest satisfaction by providing exceptional customer service.
- Developed innovative solutions for complex customer service problems.
- Managed incoming calls and routed them to relevant personnel.
- Provided excellent customer service to enhance visitor experience
- Operated washing machines and dryers for efficient laundry processing.
- Sorted and categorized laundry items by color and fabric type.
- Maintained cleanliness of work areas and laundry equipment.
Application Processor
Cit.
Irving
10.2023 - 12.2025
- Reviewed documentation for compliance with company policies.
- Processed customer applications efficiently and accurately.
- Coordinated with team members to streamline workflows.
- Generated reports related to the recruitment process using various database software programs.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Obtained scanned records and uploaded into company databases.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Substitute Teacher
Support staff on demand
Dallas
08.2022 - 10.2023
- Managed classroom activities and maintained a positive learning environment.
- Implemented lesson plans provided by teachers for various subjects.
- Supervised student behavior and ensured adherence to school policies.
- Assisted with administrative tasks, including attendance and grading assignments.
- Communicated effectively with students about expectations and classroom rules.
- Provided classroom instruction outlined in teacher's lesson plans.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06-2022
Some College (No Degree) - Office Administrator
Dallas College
Dallas, Texas, TXSkills
- Washing machine operation
- Order processing
- Document compliance
- Data entry accuracy
- Customer interaction
- Customer relationship management
- Team coordination
- Classroom management
- Effective communication
- Problem solving
- Attention to detail
Timeline
Laundry Attendant
Laundry mat
10.2024 - Current
Application Processor
Cit.
10.2023 - 12.2025
Substitute Teacher
Support staff on demand
08.2022 - 10.2023
High School Diploma -
Grand Prairie High School
Some College (No Degree) - Office Administrator
Dallas College