Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Olga Gutierrez

Chula Vista,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Nurse Assistant

Sharp Healthcare
Chula Vista, CA
02.2024 - Current
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Delivered high level of care to every patient.

Financial Services Representative

SDCCU
Chula Vista, CA
05.2019 - 03.2020
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Educated customers about different types of products available from the company's portfolio.
  • Provided accurate information regarding fees, commissions, regulations., related to financial services.
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
  • Created customized plans tailored to each individual client's needs.
  • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
  • Discussed financial needs and goals to present investment options aligned with clients' financial status.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.

Personal Banker

Wells Fargo
San Ysidro, CA
11.2007 - 12.2016
  • Conducted account openings and closings for clients.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Advised customers on various financial products available from the bank.
  • Participated in training sessions regarding new banking products or services.

Teller Supervisor

Wells Fargo
Imperial Beach, CA
11.2004 - 04.2007
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Developed and implemented strategies to ensure customer satisfaction and meet service standards.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.

Education

Some College (No Degree) - Nursing Science

Southwestern College
Chula Vista, CA

Associate of Science - Health And Wellness

National University
La Jolla, CA

Skills

  • Privacy and confidentiality
  • Activities of Daily Living Support
  • Vital signs monitoring
  • Member account management
  • Building rapport
  • Senior leadership support
  • Customer Service

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Nurse Assistant

Sharp Healthcare
02.2024 - Current

Financial Services Representative

SDCCU
05.2019 - 03.2020

Personal Banker

Wells Fargo
11.2007 - 12.2016

Teller Supervisor

Wells Fargo
11.2004 - 04.2007

Some College (No Degree) - Nursing Science

Southwestern College

Associate of Science - Health And Wellness

National University

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Olga Gutierrez